CVE-2020-1779
Dynamic templates reveal sensitive data when OTRS tags are used
When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked properly and can reveal sensitive information. This issue affects: OTRS AG OTRSTicketForms 6.0.x version 6.0.40 and prior versions; 7.0.x version 7.0.29 and prior versions; 8.0.x version 8.0.3 and prior versions.
Attack profile
How easy it is to exploit
- Attack vector
- Adjacent network
- Complexity
- Low
- Privileges needed
- High
- User interaction
- Required
What an attacker can affect
- Confidentiality
- High
- Integrity
- None
- Availability
- None
Exploit likelihood
What each source reports
CVE List Score used
Dynamic templates reveal sensitive data when OTRS tags are used
When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked properly and can reveal sensitive information. This issue affects: OTRS AG OTRSTicketForms 6.0.x version 6.0.40 and prior versions; 7.0.x version 7.0.29 and prior versions; 8.0.x version 8.0.3 and prior versions.
- Record
CVE-2020-1779- CVSS 3.1
- 4.3 Medium
CVSS:3.1/AV:A/AC:L/PR:H/UI:R/S:U/C:H/I:N/A:N - Weakness
- CWE-200
- Updated
- 2026-11-02
EUVDEUVD-2020-12605
When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked properly and can reveal sensitive information. This issue affects: OTRS AG OTRSTicketForms 6.0.x version 6.0.40 and prior versions; 7.0.x version 7.0.29 and prior versions; 8.0.x version 8.0.3 and prior versions.
- Record
EUVD-2020-12605- CVSS 3.1
- 4.3 Medium
CVSS:3.1/AV:A/AC:L/PR:H/UI:R/S:U/C:H/I:N/A:N - Updated
- 2026-11-03
GitHub AdvisoriesGHSA-9hpv-r424-hr95 No score
When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked...
When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked properly and can reveal sensitive information. This issue affects: OTRS AG OTRSTicketForms 6.0.x version 6.0.40 and prior versions; 7.0.x version 7.0.29 and prior versions; 8.0.x version 8.0.3 and prior versions.
- Record
GHSA-9hpv-r424-hr95- Weakness
- CWE-200
- Updated
- 2026-11-02
NVD
When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked properly and can reveal sensitive information. This issue affects: OTRS AG OTRSTicketForms 6.0.x version 6.0.40 and prior versions; 7.0.x version 7.0.29 and prior versions; 8.0.x version 8.0.3 and prior versions.
- Record
CVE-2020-1779- CVSS 3.1
- 4.3 Medium
CVSS:3.1/AV:A/AC:L/PR:H/UI:R/S:U/C:H/I:N/A:N - CVSS 3.1
- 4.9 Medium
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:N - CVSS 2.0
- 4.0 Medium
AV:N/AC:L/Au:S/C:P/I:N/A:N - Weakness
- CWE-200
- Updated
- 2026-11-02
OSVUBUNTU-CVE-2020-1779
When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked properly and can reveal sensitive information. This issue affects: OTRS AG OTRSTicketForms 6.0.x version 6.0.40 and prior versions; 7.0.x version 7.0.29 and prior versions; 8.0.x version 8.0.3 and prior versions.
- Record
UBUNTU-CVE-2020-1779- CVSS 3.1
- 4.3 Medium
CVSS:3.1/AV:A/AC:L/PR:H/UI:R/S:U/C:H/I:N/A:N - CVSS 3.1
- 4.9 Medium
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:N - Updated
- 2026-11-02
Affected products
Affected packages
| Package | Affected | Fixed |
|---|---|---|
otrs2Ubuntu:16.04:LTS |
All versions, plus listed versions 4.0.10-15.0.1-15.0.1-25.0.2-15.0.3-15.0.5-15.0.6-15.0.7-1 |
None known |
otrs2Ubuntu:18.04:LTS |
All versions, plus listed versions 5.0.23-15.0.24-16.0.1-16.0.2-16.0.3-16.0.4-16.0.5-1 |
None known |
otrs2Ubuntu:20.04:LTS |
All versions, plus listed versions 6.0.20-16.0.23-26.0.24-16.0.25-16.0.25-26.0.25-36.0.26-1 |
None known |
otrs2Ubuntu:22.04:LTS |
All versions, plus listed versions 6.0.32-66.1.2-16.2.1-16.2.2-2 |
None known |
History
| Recorded | Changed | Sources |
|---|---|---|
| aliases, published | EUVD | |
| first indexed | CVE List, GitHub Advisories, NVD, OSV |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2020-1779 is a medium vulnerability (CVSS 4.3) in Otrs Ag Otrsticketforms, published February 8, 2021. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 1.02%, the 63rd percentile. No source names a fixed version.