CVE-2020-3267
Cisco Unified Contact Center Express Improper API Authorization Vulnerability
A vulnerability in the API subsystem of Cisco Unified Contact Center Express (Unified CCX) could allow an authenticated, remote attacker to change the availability state of any agent. The vulnerability is due to insufficient authorization enforcement on an affected system. An attacker could exploit this vulnerability by authenticating to an affected system with valid agent credentials and performing a specific API call with crafted input. A successful exploit could allow the attacker to change the availability state of an agent, potentially causing a denial of service condition.
Attack profile
How easy it is to exploit
- Attack vector
- Network
- Complexity
- Low
- Privileges needed
- Low
- User interaction
- None
What an attacker can affect
- Confidentiality
- None
- Integrity
- Low
- Availability
- Low
Exploit likelihood
What each source reports
CVE List Score used
Cisco Unified Contact Center Express Improper API Authorization Vulnerability
A vulnerability in the API subsystem of Cisco Unified Contact Center Express (Unified CCX) could allow an authenticated, remote attacker to change the availability state of any agent. The vulnerability is due to insufficient authorization enforcement on an affected system. An attacker could exploit this vulnerability by authenticating to an affected system with valid agent credentials and performing a specific API call with crafted input. A successful exploit could allow the attacker to change the availability state of an agent, potentially causing a denial of service condition.
- Record
CVE-2020-3267- CVSS 3.0
- 5.4 Medium
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:L - Weakness
- CWE-285
- Updated
- 2026-11-02
EUVDEUVD-2020-24538
A vulnerability in the API subsystem of Cisco Unified Contact Center Express (Unified CCX) could allow an authenticated, remote attacker to change the availability state of any agent. The vulnerability is due to insufficient authorization enforcement on an affected system. An attacker could exploit this vulnerability by authenticating to an affected system with valid agent credentials and performing a specific API call with crafted input. A successful exploit could allow the attacker to change the availability state of an agent, potentially causing a denial of service condition.
- Record
EUVD-2020-24538- CVSS 3.0
- 5.4 Medium
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:L - Updated
- 2026-11-03
GitHub AdvisoriesGHSA-9vch-84p9-292x
A vulnerability in the API subsystem of Cisco Unified Contact Center Express (Unified CCX) could...
A vulnerability in the API subsystem of Cisco Unified Contact Center Express (Unified CCX) could allow an authenticated, remote attacker to change the availability state of any agent. The vulnerability is due to insufficient authorization enforcement on an affected system. An attacker could exploit this vulnerability by authenticating to an affected system with valid agent credentials and performing a specific API call with crafted input. A successful exploit could allow the attacker to change the availability state of an agent, potentially causing a denial of service condition.
- Record
GHSA-9vch-84p9-292x- CVSS 3.1
- 7.1 High
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:H - Weakness
- CWE-285, CWE-552
- Updated
- 2026-11-02
NVD
A vulnerability in the API subsystem of Cisco Unified Contact Center Express (Unified CCX) could allow an authenticated, remote attacker to change the availability state of any agent. The vulnerability is due to insufficient authorization enforcement on an affected system. An attacker could exploit this vulnerability by authenticating to an affected system with valid agent credentials and performing a specific API call with crafted input. A successful exploit could allow the attacker to change the availability state of an agent, potentially causing a denial of service condition.
- Record
CVE-2020-3267- CVSS 3.1
- 7.1 High
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:H - CVSS 3.0
- 5.4 Medium
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:L - CVSS 2.0
- 5.5 Medium
AV:N/AC:L/Au:S/C:N/I:P/A:P - Weakness
- CWE-285, CWE-552
- Updated
- 2026-11-02
Affected products
History
| Recorded | Changed | Sources |
|---|---|---|
| aliases, published | EUVD | |
| first indexed | CVE List, GitHub Advisories, NVD |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2020-3267 is a medium vulnerability (CVSS 5.4) in Cisco Unified Contact Center Express, published June 3, 2020. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 0.81%, the 57th percentile. No source names a fixed version.