CVE-2021-21436
Agent is able to link customer's Config Items without permission
Agents are able to see and link Config Items without permissions, which are defined in General Catalog. This issue affects: OTRS AG OTRSCIsInCustomerFrontend 7.0.x version 7.0.14 and prior versions.
Attack profile
How easy it is to exploit
- Attack vector
- Network
- Complexity
- Low
- Privileges needed
- Low
- User interaction
- Required
What an attacker can affect
- Confidentiality
- Low
- Integrity
- None
- Availability
- None
Exploit likelihood
What each source reports
CVE List Score used
Agent is able to link customer's Config Items without permission
Agents are able to see and link Config Items without permissions, which are defined in General Catalog. This issue affects: OTRS AG OTRSCIsInCustomerFrontend 7.0.x version 7.0.14 and prior versions.
- Record
CVE-2021-21436- CVSS 3.1
- 3.5 Low
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N - Weakness
- CWE-264
- Updated
- 2026-11-02
EUVDEUVD-2021-8710
Agents are able to see and link Config Items without permissions, which are defined in General Catalog. This issue affects: OTRS AG OTRSCIsInCustomerFrontend 7.0.x version 7.0.14 and prior versions.
- Record
EUVD-2021-8710- CVSS 3.1
- 3.5 Low
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N - Updated
- 2026-11-03
GitHub AdvisoriesGHSA-5gvf-qj79-739q No score
Agents are able to see and link Config Items without permissions, which are defined in General...
Agents are able to see and link Config Items without permissions, which are defined in General Catalog. This issue affects: OTRS AG OTRSCIsInCustomerFrontend 7.0.x version 7.0.14 and prior versions.
- Record
GHSA-5gvf-qj79-739q- Weakness
- CWE-276
- Updated
- 2026-11-02
NVD
Agents are able to see and link Config Items without permissions, which are defined in General Catalog. This issue affects: OTRS AG OTRSCIsInCustomerFrontend 7.0.x version 7.0.14 and prior versions.
- Record
CVE-2021-21436- CVSS 3.1
- 3.5 Low
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N - CVSS 3.1
- 4.3 Medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N - CVSS 2.0
- 4.0 Medium
AV:N/AC:L/Au:S/C:P/I:N/A:N - Weakness
- CWE-264, CWE-276
- Updated
- 2026-11-02
OSVUBUNTU-CVE-2021-21436
Agents are able to see and link Config Items without permissions, which are defined in General Catalog. This issue affects: OTRS AG OTRSCIsInCustomerFrontend 7.0.x version 7.0.14 and prior versions.
- Record
UBUNTU-CVE-2021-21436- CVSS 3.1
- 3.5 Low
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N - CVSS 3.1
- 4.3 Medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N - Updated
- 2026-11-02
Affected products
Affected packages
| Package | Affected | Fixed |
|---|---|---|
otrs2Ubuntu:16.04:LTS |
All versions, plus listed versions 4.0.10-15.0.1-15.0.1-25.0.2-15.0.3-15.0.5-15.0.6-15.0.7-1 |
None known |
otrs2Ubuntu:18.04:LTS |
All versions, plus listed versions 5.0.23-15.0.24-16.0.1-16.0.2-16.0.3-16.0.4-16.0.5-1 |
None known |
otrs2Ubuntu:20.04:LTS |
All versions, plus listed versions 6.0.20-16.0.23-26.0.24-16.0.25-16.0.25-26.0.25-36.0.26-1 |
None known |
otrs2Ubuntu:22.04:LTS |
All versions, plus listed versions 6.0.32-66.1.2-16.2.1-16.2.2-2 |
None known |
History
| Recorded | Changed | Sources |
|---|---|---|
| aliases, published | EUVD | |
| first indexed | CVE List, GitHub Advisories, NVD, OSV |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2021-21436 is a low vulnerability (CVSS 3.5) in Otrs Ag Otrscisincustomerfrontend, published February 8, 2021. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 0.77%, the 55th percentile. No source names a fixed version.