CVE-2021-36097
Agents are able to lock the ticket without the "Owner" permission
Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.
Attack profile
How easy it is to exploit
- Attack vector
- Network
- Complexity
- Low
- Privileges needed
- Low
- User interaction
- Required
What an attacker can affect
- Confidentiality
- None
- Integrity
- Low
- Availability
- None
Exploit likelihood
What each source reports
CVE List Score used
Agents are able to lock the ticket without the "Owner" permission
Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.
- Record
CVE-2021-36097- CVSS 3.1
- 3.5 Low
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N - Weakness
- CWE-266
- Updated
- 2026-11-02
EUVDEUVD-2021-22729
Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.
- Record
EUVD-2021-22729- CVSS 3.1
- 3.5 Low
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N - Updated
- 2026-11-03
GitHub AdvisoriesGHSA-w4r5-v3hc-jqxx
Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it...
Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.
- Record
GHSA-w4r5-v3hc-jqxx- CVSS 3.1
- 4.3 Medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N - Weakness
- CWE-732
- Updated
- 2026-11-02
NVD
Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.
- Record
CVE-2021-36097- CVSS 3.1
- 3.5 Low
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N - CVSS 3.1
- 4.3 Medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N - CVSS 2.0
- 4.0 Medium
AV:N/AC:L/Au:S/C:N/I:P/A:N - Weakness
- CWE-266
- Updated
- 2026-11-02
Affected products
History
| Recorded | Changed | Sources |
|---|---|---|
| aliases, published | EUVD | |
| first indexed | CVE List, GitHub Advisories, NVD |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2021-36097 is a low vulnerability (CVSS 3.5) in Otrs, published October 18, 2021. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 0.52%, the 44th percentile. No source names a fixed version.