CVE-2021-36100
Authenticated remote code execution
Specially crafted string in OTRS system configuration can allow the execution of any system command.
Attack profile
How easy it is to exploit
- Attack vector
- Network
- Complexity
- High
- Privileges needed
- High
- User interaction
- Required
What an attacker can affect
- Confidentiality
- High
- Integrity
- High
- Availability
- High
Exploit likelihood
What each source reports
CVE List Score used
Authenticated remote code execution
Specially crafted string in OTRS system configuration can allow the execution of any system command.
- Record
CVE-2021-36100- CVSS 3.1
- 6.4 Medium
CVSS:3.1/AV:N/AC:H/PR:H/UI:R/S:U/C:H/I:H/A:H - Updated
- 2026-11-02
EUVDEUVD-2021-22732
Specially crafted string in OTRS system configuration can allow the execution of any system command.
- Record
EUVD-2021-22732- CVSS 3.1
- 6.4 Medium
CVSS:3.1/AV:N/AC:H/PR:H/UI:R/S:U/C:H/I:H/A:H - Updated
- 2026-11-03
GitHub AdvisoriesGHSA-9jrh-x229-v96c
Specially crafted string in OTRS system configuration can allow the execution of any system command.
Specially crafted string in OTRS system configuration can allow the execution of any system command.
- Record
GHSA-9jrh-x229-v96c- CVSS 3.1
- 8.8 High
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H - Weakness
- CWE-77, CWE-78
- Updated
- 2026-11-02
NVD
Specially crafted string in OTRS system configuration can allow the execution of any system command.
- Record
CVE-2021-36100- CVSS 3.1
- 6.4 Medium
CVSS:3.1/AV:N/AC:H/PR:H/UI:R/S:U/C:H/I:H/A:H - CVSS 3.1
- 8.8 High
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H - CVSS 2.0
- 9.0 High
AV:N/AC:L/Au:S/C:C/I:C/A:C - Weakness
- CWE-78
- Updated
- 2026-11-02
OSV
Specially crafted string in OTRS system configuration can allow the execution of any system command.
- Record
CVE-2021-36100- CVSS 3.1
- 8.8 High
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H - Updated
- 2026-11-02
OSVDEBIAN-CVE-2021-36100
Specially crafted string in OTRS system configuration can allow the execution of any system command.
- Record
DEBIAN-CVE-2021-36100- CVSS 3.1
- 8.8 High
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H - Updated
- 2026-11-02
OSVUBUNTU-CVE-2021-36100
Specially crafted string in OTRS system configuration can allow the execution of any system command.
- Record
UBUNTU-CVE-2021-36100- CVSS 3.1
- 6.4 Medium
CVSS:3.1/AV:N/AC:H/PR:H/UI:R/S:U/C:H/I:H/A:H - CVSS 3.1
- 8.8 High
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H - Updated
- 2026-11-02
Affected products
Affected packages
| Package | Affected | Fixed |
|---|---|---|
otrs2Debian:11 |
All versions, plus listed versions 2.0.4p01-102.0.4p01-112.0.4p01-122.0.4p01-132.0.4p01-14 Show 45 moreShow less2.0.4p01-14.12.0.4p01-152.0.4p01-162.0.4p01-172.0.4p01-182.0.4p01-62.0.4p01-72.0.4p01-82.0.4p01-92.0.99beta1-12.0.99beta1-22.1.1-12.1.3-12.1.4-12.1.4-22.1.5-12.1.5-22.1.5-32.1.6-12.1.7-12.1.7-22.2.0~beta2-12.2.0~beta3-12.2.1-12.2.2-12.2.3-12.2.4-12.2.5-12.2.5-22.2.6-12.2.7-12.2.7-22.2.7-2lenny12.2.7-2lenny22.2.7-2lenny32.2.7-32.3.2-12.3.2-22.3.3-12.3.4-12.3.4-22.3.4-32.3.4-42.3.4-52.3.4-6 |
None known |
otrs2Debian:10 From an advisory covering 32 CVEs |
before 6.0.16-2+deb10u1, plus listed versions 2.0.4p01-102.0.4p01-112.0.4p01-122.0.4p01-132.0.4p01-14 Show 45 moreShow less2.0.4p01-14.12.0.4p01-152.0.4p01-162.0.4p01-172.0.4p01-182.0.4p01-62.0.4p01-72.0.4p01-82.0.4p01-92.0.99beta1-12.0.99beta1-22.1.1-12.1.3-12.1.4-12.1.4-22.1.5-12.1.5-22.1.5-32.1.6-12.1.7-12.1.7-22.2.0~beta2-12.2.0~beta3-12.2.1-12.2.2-12.2.3-12.2.4-12.2.5-12.2.5-22.2.6-12.2.7-12.2.7-22.2.7-2lenny12.2.7-2lenny22.2.7-2lenny32.2.7-32.3.2-12.3.2-22.3.3-12.3.4-12.3.4-22.3.4-32.3.4-42.3.4-52.3.4-6 |
6.0.16-2+deb10u1 |
otrs2Ubuntu:16.04:LTS |
All versions, plus listed versions 4.0.10-15.0.1-15.0.1-25.0.2-15.0.3-15.0.5-15.0.6-15.0.7-1 |
None known |
otrs2Ubuntu:18.04:LTS |
All versions, plus listed versions 5.0.23-15.0.24-16.0.1-16.0.2-16.0.3-16.0.4-16.0.5-1 |
None known |
otrs2Ubuntu:20.04:LTS |
All versions, plus listed versions 6.0.20-16.0.23-26.0.24-16.0.25-16.0.25-26.0.25-36.0.26-1 |
None known |
otrs2Ubuntu:22.04:LTS |
All versions, plus listed versions 6.0.32-66.1.2-16.2.1-16.2.2-2 |
None known |
znunyUbuntu:24.04:LTS |
All versions, plus listed versions 6.5.3-16.5.4-16.5.5-16.5.6-1 |
None known |
znunyUbuntu:25.10 |
All versions, plus listed versions 6.5.14-16.5.15-2 |
None known |
znunyUbuntu:26.10 |
All versions, plus listed versions 6.5.18-16.5.20-16.5.21-16.5.22-16.5.23-1 |
None known |
znunyUbuntu:26.04:LTS |
All versions, plus listed versions 6.5.15-26.5.18-1 |
None known |
History
| Recorded | Changed | Sources |
|---|---|---|
| affected, facts | ||
| aliases, published | EUVD | |
| first indexed | CVE List, GitHub Advisories, NVD, OSV |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2021-36100 is a medium vulnerability (CVSS 6.4) in Otrs, published March 21, 2022. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 1.32%, the 70th percentile. No source names a fixed version.
References
otrs.com/release-notes/otrs-security-advisory-2022-03
lists.debian.org/debian-lts-announce/2023/08/msg00040.html
nvd.nist.gov/vuln/detail/CVE-2021-36100
github.com/advisories/GHSA-9jrh-x229-v96c
security-tracker.debian.org/tracker/CVE-2021-36100
ubuntu.com/security/CVE-2021-36100
znuny.org/en/releases/znuny-6-3-2
cve.org/CVERecord?id=CVE-2021-36100
Left out here: 381 versions. The JSON record has them.