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CVE-2022-20658

Cisco Unified Contact Center Management Portal and Unified Contact Center Domain Manager Privilege Escalation Vulnerability

9.6 Critical

A vulnerability in the web-based management interface of Cisco Unified Contact Center Management Portal (Unified CCMP) and Cisco Unified Contact Center Domain Manager (Unified CCDM) could allow an authenticated, remote attacker to elevate their privileges to Administrator. This vulnerability is due to the lack of server-side validation of user permissions. An attacker could exploit this vulnerability by submitting a crafted HTTP request to a vulnerable system. A successful exploit could allow the attacker to create Administrator accounts. With these accounts, the attacker could access and modify telephony and user resources across all the Unified platforms that are associated to the vulnerable Cisco Unified CCMP. To successfully exploit this vulnerability, an attacker would need valid Advanced User credentials.

Attack profile

How easy it is to exploit

Attack vector
Network
Complexity
Low
Privileges needed
Low
User interaction
None

What an attacker can affect

Confidentiality
High
Integrity
High
Availability
None

Exploit likelihood

1.44%Up 0.4 points since Feb 8, 2022
90%50%10%1%

What each source reports

CVE List Score used 9.6

Cisco Unified Contact Center Management Portal and Unified Contact Center Domain Manager Privilege Escalation Vulnerability

A vulnerability in the web-based management interface of Cisco Unified Contact Center Management Portal (Unified CCMP) and Cisco Unified Contact Center Domain Manager (Unified CCDM) could allow an authenticated, remote attacker to elevate their privileges to Administrator. This vulnerability is due to the lack of server-side validation of user permissions. An attacker could exploit this vulnerability by submitting a crafted HTTP request to a vulnerable system. A successful exploit could allow the attacker to create Administrator accounts. With these accounts, the attacker could access and modify telephony and user resources across all the Unified platforms that are associated to the vulnerable Cisco Unified CCMP. To successfully exploit this vulnerability, an attacker would need valid Advanced User credentials.

Record
CVE-2022-20658
CVSS 3.1
9.6 CriticalCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:N
Weakness
CWE-602
Updated
2026-11-02
EUVDEUVD-2022-25908 9.6

A vulnerability in the web-based management interface of Cisco Unified Contact Center Management Portal (Unified CCMP) and Cisco Unified Contact Center Domain Manager (Unified CCDM) could allow an authenticated, remote attacker to elevate their privileges to Administrator. This vulnerability is due to the lack of server-side validation of user permissions. An attacker could exploit this vulnerability by submitting a crafted HTTP request to a vulnerable system. A successful exploit could allow the attacker to create Administrator accounts. With these accounts, the attacker could access and modify telephony and user resources across all the Unified platforms that are associated to the vulnerable Cisco Unified CCMP. To successfully exploit this vulnerability, an attacker would need valid Advanced User credentials.

Record
EUVD-2022-25908
CVSS 3.1
9.6 CriticalCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:N
Updated
2026-11-03
GitHub AdvisoriesGHSA-862p-mjj9-4wcq No score

A vulnerability in the web-based management interface of Cisco Unified Contact Center Management...

A vulnerability in the web-based management interface of Cisco Unified Contact Center Management Portal (Unified CCMP) and Cisco Unified Contact Center Domain Manager (Unified CCDM) could allow an authenticated, remote attacker to elevate their privileges to Administrator. This vulnerability is due to the lack of server-side validation of user permissions. An attacker could exploit this vulnerability by submitting a crafted HTTP request to a vulnerable system. A successful exploit could allow the attacker to create Administrator accounts. With these accounts, the attacker could access and modify telephony and user resources across all the Unified platforms that are associated to the vulnerable Cisco Unified CCMP. To successfully exploit this vulnerability, an attacker would need valid Advanced User credentials.

Record
GHSA-862p-mjj9-4wcq
Weakness
CWE-669
Updated
2026-11-02
NVD 9.6

A vulnerability in the web-based management interface of Cisco Unified Contact Center Management Portal (Unified CCMP) and Cisco Unified Contact Center Domain Manager (Unified CCDM) could allow an authenticated, remote attacker to elevate their privileges to Administrator. This vulnerability is due to the lack of server-side validation of user permissions. An attacker could exploit this vulnerability by submitting a crafted HTTP request to a vulnerable system. A successful exploit could allow the attacker to create Administrator accounts. With these accounts, the attacker could access and modify telephony and user resources across all the Unified platforms that are associated to the vulnerable Cisco Unified CCMP. To successfully exploit this vulnerability, an attacker would need valid Advanced User credentials.

Record
CVE-2022-20658
CVSS 3.1
9.6 CriticalCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:N
CVSS 2.0
8.5 HighAV:N/AC:L/Au:S/C:C/I:C/A:N
Weakness
CWE-602, CWE-669
Updated
2026-11-02

Affected products

History

History
RecordedChangedSources
aliases, publishedEUVD
first indexedCVE List, GitHub Advisories, NVD

Dates are when Every CVE recorded each change. Upstream dates may differ.

In short

CVE-2022-20658 is a critical vulnerability (CVSS 9.6) in Cisco Unified Contact Center Domain Manager, published January 14, 2022. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 1.44%, the 73rd percentile. No source names a fixed version.

References

MoveEnter Open