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CVE-2023-22501

An authentication vulnerability was discovered in Jira Service Management Server and Data Center...

9.4 Critical

An authentication vulnerability was discovered in Jira Service Management Server and Data Center which allows an attacker to impersonate another user and gain access to a Jira Service Management instance under certain circumstances_._ With write access to a User Directory and outgoing email enabled on a Jira Service Management instance, an attacker could gain access to signup tokens sent to users with accounts that have never been logged into. Access to these tokens can be obtained in two cases:

  • If the attacker is included on Jira issues or requests with these users, or
  • If the attacker is forwarded or otherwise gains access to emails containing a “View Request” link from these users.

Bot accounts are particularly susceptible to this scenario. On instances with single sign-on, external customer accounts can be affected in projects where anyone can create their own account.

Attack profile

How easy it is to exploit

Attack vector
Network
Complexity
Low
Privileges needed
None
User interaction
None

What an attacker can affect

Confidentiality
High
Integrity
High
Availability
Low

Exploit likelihood

15.5%Up 14.6 points since Feb 2, 2023
90%50%10%1%

What each source reports

CVE List Score used 9.4

An authentication vulnerability was discovered in Jira Service Management Server and Data Center which allows an attacker to impersonate another user and gain access to a Jira Service Management instance under certain circumstances_._ With write access to a User Directory and outgoing email enabled on a Jira Service Management instance, an attacker could gain access to signup tokens sent to users with accounts that have never been logged into. Access to these tokens can be obtained in two cases:

  • If the attacker is included on Jira issues or requests with these users, or
  • If the attacker is forwarded or otherwise gains access to emails containing a “View Request” link from these users.

Bot accounts are particularly susceptible to this scenario. On instances with single sign-on, external customer accounts can be affected in projects where anyone can create their own account.

Record
CVE-2023-22501
CVSS 3.0
9.4 CriticalCVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:L
Weakness
CWE-287
Updated
2026-11-02
EUVDEUVD-2023-26641 9.4

An authentication vulnerability was discovered in Jira Service Management Server and Data Center which allows an attacker to impersonate another user and gain access to a Jira Service Management instance under certain circumstances_._ With write access to a User Directory and outgoing email enabled on a Jira Service Management instance, an attacker could gain access to signup tokens sent to users with accounts that have never been logged into. Access to these tokens can be obtained in two cases:

  • If the attacker is included on Jira issues or requests with these users, or
  • If the attacker is forwarded or otherwise gains access to emails containing a “View Request” link from these users.

Bot accounts are particularly susceptible to this scenario. On instances with single sign-on, external customer accounts can be affected in projects where anyone can create their own account.

Record
EUVD-2023-26641
CVSS 3.0
9.4 CriticalCVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:L
Updated
2026-11-03
GitHub AdvisoriesGHSA-jm25-87xp-4h76 9.1

An authentication vulnerability was discovered in Jira Service Management Server and Data Center...

An authentication vulnerability was discovered in Jira Service Management Server and Data Center which allows an attacker to impersonate another user and gain access to a Jira Service Management instance under certain circumstances_._ With write access to a User Directory and outgoing email enabled on a Jira Service Management instance, an attacker could gain access to signup tokens sent to users with accounts that have never been logged into. Access to these tokens can be obtained in two cases: * If the attacker is included on Jira issues or requests with these users, or * If the attacker is forwarded or otherwise gains access to emails containing a “View Request” link from these users. Bot accounts are particularly susceptible to this scenario. On instances with single sign-on, external customer accounts can be affected in projects where anyone can create their own account.

Record
GHSA-jm25-87xp-4h76
CVSS 3.1
9.1 CriticalCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N
Weakness
CWE-287
Updated
2026-11-02
NVD 9.1

An authentication vulnerability was discovered in Jira Service Management Server and Data Center which allows an attacker to impersonate another user and gain access to a Jira Service Management instance under certain circumstances_._ With write access to a User Directory and outgoing email enabled on a Jira Service Management instance, an attacker could gain access to signup tokens sent to users with accounts that have never been logged into. Access to these tokens can be obtained in two cases:

  • If the attacker is included on Jira issues or requests with these users, or
  • If the attacker is forwarded or otherwise gains access to emails containing a “View Request” link from these users.

Bot accounts are particularly susceptible to this scenario. On instances with single sign-on, external customer accounts can be affected in projects where anyone can create their own account.

Record
CVE-2023-22501
CVSS 3.1
9.1 CriticalCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N
CVSS 3.0
9.4 CriticalCVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:L
Weakness
CWE-287
Updated
2026-11-02

Affected products

History

History
RecordedChangedSources
aliases, publishedEUVD
first indexedCVE List, GitHub Advisories, NVD

Dates are when Every CVE recorded each change. Upstream dates may differ.

In short

CVE-2023-22501 is a critical vulnerability (CVSS 9.4) in Atlassian Jira Service Management Server, published February 1, 2023. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 15.5%, the 96th percentile. No source names a fixed version.

References

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