CVE-2024-13552

SupportCandy – Helpdesk & Customer Support Ticket System <= 3.3.0 - Insecure Direct Object Reference

4.3 Medium

The SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 3.3.0 via file upload due to missing validation on a user controlled key. This makes it possible for authenticated attackers to download attachments for support tickets that don't belong to them. If an admin enables tickets for guests, this can be exploited by unauthenticated attackers.

Attack profile

How easy it is to exploit

Attack vector: Network
Complexity: Low
Privileges needed: Low
User interaction: None

What an attacker can affect

Confidentiality: Low
Integrity: None
Availability: None

Exploit likelihood

0.33%Up 0.3 points since Mar 8, 2025

What each source reports

CVE List Score used 4.3

SupportCandy – Helpdesk & Customer Support Ticket System <= 3.3.0 - Insecure Direct Object Reference

Record: CVE-2024-13552
CVSS 3.1: 4.3 MediumCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
Weakness: CWE-285
Updated: 2026-11-02

EUVDEUVD-2025-6247 4.3

Record: EUVD-2025-6247
CVSS 3.1: 4.3 MediumCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
Updated: 2026-11-02

GitHub AdvisoriesGHSA-94m4-pqm7-568j 4.3

The SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable...

Record: GHSA-94m4-pqm7-568j
CVSS 3.1: 4.3 MediumCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
Weakness: CWE-285
Updated: 2026-11-02

NVD 4.3

Record: CVE-2024-13552
CVSS 3.1: 4.3 MediumCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
Weakness: CWE-285
Updated: 2026-11-02

Affected products

psmplugins supportcandy – helpdesk & customer support ticket system

History

History
Recorded	Changed	Sources
Nov 2, 2026	first indexed	CVE List, EUVD, GitHub Advisories, NVD

Dates are when Every CVE recorded each change. Upstream dates may differ.

In short

CVE-2024-13552 is a medium vulnerability (CVSS 4.3) in Psmplugins Supportcandy – Helpdesk & Customer Support Ticket System, published March 7, 2025. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 0.33%, the 26th percentile. No source names a fixed version.