CVE-2024-28986
SolarWinds Web Help Desk Java Deserialization Remote Code Execution Vulnerability
SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine.
While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing.
However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.
Attack profile
How easy it is to exploit
- Attack vector
- Network
- Complexity
- Low
- Privileges needed
- None
- User interaction
- None
What an attacker can affect
- Confidentiality
- High
- Integrity
- High
- Availability
- High
Exploit likelihood
What each source reports
CVE List Score used
SolarWinds Web Help Desk Java Deserialization Remote Code Execution Vulnerability
SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine.
While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing.
However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.
- Record
CVE-2024-28986- CVSS 3.1
- 9.8 Critical
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H - Weakness
- CWE-502
- Updated
- 2026-11-02
EUVDEUVD-2024-26048
SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine.
While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing.
However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.
- Record
EUVD-2024-26048- CVSS 3.1
- 9.8 Critical
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H - Updated
- 2026-11-02
GitHub AdvisoriesGHSA-g536-h677-2w32
SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code...
SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine.
While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing.
However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.
- Record
GHSA-g536-h677-2w32- CVSS 3.1
- 9.8 Critical
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H - Weakness
- CWE-502
- Updated
- 2026-11-02
CISA KEV No score
SolarWinds Web Help Desk Deserialization of Untrusted Data Vulnerability
SolarWinds Web Help Desk contains a deserialization of untrusted data vulnerability that could allow for remote code execution.
- Record
CVE-2024-28986- Weakness
- CWE-502
- Updated
- 2026-11-02
NVD
SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine.
While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing.
However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.
- Record
CVE-2024-28986- CVSS 3.1
- 9.8 Critical
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H - Weakness
- CWE-502
- Updated
- 2026-11-02
Affected products
Public exploits
Links only. Every CVE stores no exploit code.
| Source | Link | Date |
|---|---|---|
| Nuclei | SolarWinds Web Help Desk < 12.8.3 - Insecure Deserialization |
History
| Recorded | Changed | Sources |
|---|---|---|
| exploitation | ||
| first indexed | CVE List, EUVD, GitHub Advisories, CISA KEV, Nuclei, NVD |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2024-28986 is a critical vulnerability (CVSS 9.8) in Solarwinds Web Help Desk, published August 13, 2024. CISA lists it as known to be exploited, since August 15, 2024. EUVD reports exploitation since August 15, 2024. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 84.6%, the 99th percentile. No source names a fixed version.