CVE-2024-29185
FreeScout OS Command Injection vulnerability
FreeScout is a self-hosted help desk and shared mailbox. Versions prior to 1.8.128 are vulnerable to OS Command Injection in the /public/tools.php source file. The value of the php_path parameter is being executed as an OS command by the shell_exec function, without validating it. This allows an adversary to execute malicious OS commands on the server. A practical demonstration of the successful command injection attack extracted the /etc/passwd file of the server. This represented the complete compromise of the server hosting the FreeScout application. This attack requires an attacker to know the App_Key of the application. This limitation makes the Attack Complexity to be High. If an attacker gets hold of the App_Key, the attacker can compromise the Complete server on which the application is deployed. Version 1.8.128 contains a patch for this issue.
Attack profile
How easy it is to exploit
- Attack vector
- Network
- Complexity
- High
- Privileges needed
- None
- User interaction
- None
What an attacker can affect
- Confidentiality
- High
- Integrity
- High
- Availability
- High
Exploit likelihood
What each source reports
CVE List Score used
9.1
FreeScout OS Command Injection vulnerability
FreeScout is a self-hosted help desk and shared mailbox. Versions prior to 1.8.128 are vulnerable to OS Command Injection in the /public/tools.php source file. The value of the php_path parameter is being executed as an OS command by the shell_exec function, without validating it. This allows an adversary to execute malicious OS commands on the server. A practical demonstration of the successful command injection attack extracted the /etc/passwd file of the server. This represented the complete compromise of the server hosting the FreeScout application. This attack requires an attacker to know the App_Key of the application. This limitation makes the Attack Complexity to be High. If an attacker gets hold of the App_Key, the attacker can compromise the Complete server on which the application is deployed. Version 1.8.128 contains a patch for this issue.
- Record
CVE-2024-29185- CVSS 3.1
- 9.1 Critical
CVSS:3.1/AV:N/AC:H/PR:N/UI:N/S:C/C:H/I:H/A:H - Weakness
- CWE-78
- Updated
- 2026-11-02
EUVDEUVD-2024-26215
9.1
FreeScout is a self-hosted help desk and shared mailbox. Versions prior to 1.8.128 are vulnerable to OS Command Injection in the /public/tools.php source file. The value of the php_path parameter is being executed as an OS command by the shell_exec function, without validating it. This allows an adversary to execute malicious OS commands on the server. A practical demonstration of the successful command injection attack extracted the /etc/passwd file of the server. This represented the complete compromise of the server hosting the FreeScout application. This attack requires an attacker to know the App_Key of the application. This limitation makes the Attack Complexity to be High. If an attacker gets hold of the App_Key, the attacker can compromise the Complete server on which the application is deployed. Version 1.8.128 contains a patch for this issue.
- Record
EUVD-2024-26215- CVSS 3.1
- 9.1 Critical
CVSS:3.1/AV:N/AC:H/PR:N/UI:N/S:C/C:H/I:H/A:H - Updated
- 2026-11-03
NVD
9.0
FreeScout is a self-hosted help desk and shared mailbox. Versions prior to 1.8.128 are vulnerable to OS Command Injection in the /public/tools.php source file. The value of the php_path parameter is being executed as an OS command by the shell_exec function, without validating it. This allows an adversary to execute malicious OS commands on the server. A practical demonstration of the successful command injection attack extracted the /etc/passwd file of the server. This represented the complete compromise of the server hosting the FreeScout application. This attack requires an attacker to know the App_Key of the application. This limitation makes the Attack Complexity to be High. If an attacker gets hold of the App_Key, the attacker can compromise the Complete server on which the application is deployed. Version 1.8.128 contains a patch for this issue.
- Record
CVE-2024-29185- CVSS 3.1
- 9.0 Critical
CVSS:3.1/AV:N/AC:H/PR:N/UI:N/S:C/C:H/I:H/A:H - Weakness
- CWE-78
- Updated
- 2026-11-02
OSV
9.0
FreeScout OS Command Injection vulnerability
FreeScout is a self-hosted help desk and shared mailbox. Versions prior to 1.8.128 are vulnerable to OS Command Injection in the /public/tools.php source file. The value of the php_path parameter is being executed as an OS command by the shell_exec function, without validating it. This allows an adversary to execute malicious OS commands on the server. A practical demonstration of the successful command injection attack extracted the /etc/passwd file of the server. This represented the complete compromise of the server hosting the FreeScout application. This attack requires an attacker to know the App_Key of the application. This limitation makes the Attack Complexity to be High. If an attacker gets hold of the App_Key, the attacker can compromise the Complete server on which the application is deployed. Version 1.8.128 contains a patch for this issue.
- Record
CVE-2024-29185- CVSS 3.1
- 9.0 Critical
CVSS:3.1/AV:N/AC:H/PR:N/UI:N/S:C/C:H/I:H/A:H - Weakness
- CWE-78
- Updated
- 2026-11-02
Affected products
History
| Recorded | Changed | Sources |
|---|---|---|
| aliases, products, published | EUVD | |
| first indexed | CVE List, NVD, OSV |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2024-29185 is a critical vulnerability (CVSS 9.1) in Freescout, published March 22, 2024. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 1.73%, the 77th percentile. No source names a fixed version.