CVE-2024-43443
Stored XSS in process management
Improper Neutralization of Input done by an attacker with admin privileges ('Cross-site Scripting') in Process Management modules of OTRS and ((OTRS)) Community Edition allows Cross-Site Scripting (XSS) within the Process Management targeting other admins. This issue affects:
- OTRS from 7.0.X through 7.0.50
- OTRS 8.0.X
- OTRS 2023.X
- OTRS from 2024.X through 2024.5.X
- ((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
Attack profile
How easy it is to exploit
- Attack vector
- Network
- Complexity
- Low
- Privileges needed
- High
- User interaction
- None
What an attacker can affect
- Confidentiality
- None
- Integrity
- High
- Availability
- None
Exploit likelihood
What each source reports
CVE List Score used
Stored XSS in process management
Improper Neutralization of Input done by an attacker with admin privileges ('Cross-site Scripting') in Process Management modules of OTRS and ((OTRS)) Community Edition allows Cross-Site Scripting (XSS) within the Process Management targeting other admins. This issue affects:
- OTRS from 7.0.X through 7.0.50
- OTRS 8.0.X
- OTRS 2023.X
- OTRS from 2024.X through 2024.5.X
- ((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
- Record
CVE-2024-43443- CVSS 3.1
- 4.9 Medium
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:N/I:H/A:N - Weakness
- CWE-790
- Updated
- 2026-11-02
EUVDEUVD-2024-40280
Improper Neutralization of Input done by an attacker with admin privileges ('Cross-site Scripting') in Process Management modules of OTRS and ((OTRS)) Community Edition allows Cross-Site Scripting (XSS) within the Process Management targeting other admins. This issue affects:
- OTRS from 7.0.X through 7.0.50
- OTRS 8.0.X
- OTRS 2023.X
- OTRS from 2024.X through 2024.5.X
- ((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
- Record
EUVD-2024-40280- CVSS 3.1
- 4.9 Medium
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:N/I:H/A:N - Updated
- 2026-11-03
GitHub AdvisoriesGHSA-79g4-f35r-g3f6
Improper Neutralization of Input done by an attacker with admin privileges ('Cross-site Scripting...
Improper Neutralization of Input done by an attacker with admin privileges ('Cross-site Scripting') in Process Management modules of OTRS and ((OTRS)) Community Edition allows Cross-Site Scripting (XSS) within the Process Management targeting other admins. This issue affects:
- OTRS from 7.0.X through 7.0.50
- OTRS 8.0.X
- OTRS 2023.X
- OTRS from 2024.X through 2024.5.X
- ((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
- Record
GHSA-79g4-f35r-g3f6- CVSS 3.1
- 4.9 Medium
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:N/I:H/A:N - Weakness
- CWE-790
- Updated
- 2026-11-02
NVD
Improper Neutralization of Input done by an attacker with admin privileges ('Cross-site Scripting') in Process Management modules of OTRS and ((OTRS)) Community Edition allows Cross-Site Scripting (XSS) within the Process Management targeting other admins. This issue affects:
- OTRS from 7.0.X through 7.0.50
- OTRS 8.0.X
- OTRS 2023.X
- OTRS from 2024.X through 2024.5.X
- ((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
- Record
CVE-2024-43443- CVSS 3.1
- 4.9 Medium
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:N/I:H/A:N - Weakness
- CWE-790
- Updated
- 2026-11-02
OSVUBUNTU-CVE-2024-43443
Improper Neutralization of Input done by an attacker with admin privileges ('Cross-site Scripting') in Process Management modules of OTRS and ((OTRS)) Community Edition allows Cross-Site Scripting (XSS) within the Process Management targeting other admins. This issue affects: * OTRS from 7.0.X through 7.0.50 * OTRS 8.0.X * OTRS 2023.X * OTRS from 2024.X through 2024.5.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected
- Record
UBUNTU-CVE-2024-43443- CVSS 3.1
- 4.9 Medium
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:N/I:H/A:N - Updated
- 2026-11-02
Affected products
Affected packages
| Package | Affected | Fixed |
|---|---|---|
znunyUbuntu:24.04:LTS |
All versions, plus listed versions 6.5.3-16.5.4-16.5.5-16.5.6-1 |
None known |
znunyUbuntu:25.10 |
All versions, plus listed versions 6.5.14-16.5.15-2 |
None known |
znunyUbuntu:26.10 |
All versions, plus listed versions 6.5.18-16.5.20-16.5.21-16.5.22-16.5.23-1 |
None known |
znunyUbuntu:26.04:LTS |
All versions, plus listed versions 6.5.15-26.5.18-1 |
None known |
History
| Recorded | Changed | Sources |
|---|---|---|
| aliases, published | EUVD | |
| first indexed | CVE List, GitHub Advisories, NVD, OSV |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2024-43443 is a medium vulnerability (CVSS 4.9) in Otrs Ag ((otrs)) Community Edition, published August 26, 2024. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 0.36%, the 29th percentile. No source names a fixed version.