CVE-2024-43444
Passwords are written to Admin Log Module
Passwords of agents and customers are displayed in plain text in the OTRS admin log module if certain configurations regarding the authentication sources match and debugging for the authentication backend has been enabled.
This issue affects:
- OTRS from 7.0.X through 7.0.50
- OTRS 8.0.X
- OTRS 2023.X
- OTRS from 2024.X through 2024.5.X
- ((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
Attack profile
How easy it is to exploit
- Attack vector
- Network
- Complexity
- Low
- Privileges needed
- None
- User interaction
- None
What an attacker can affect
- Confidentiality
- High
- Integrity
- Low
- Availability
- None
Exploit likelihood
What each source reports
CVE List Score used
Passwords are written to Admin Log Module
Passwords of agents and customers are displayed in plain text in the OTRS admin log module if certain configurations regarding the authentication sources match and debugging for the authentication backend has been enabled.
This issue affects:
- OTRS from 7.0.X through 7.0.50
- OTRS 8.0.X
- OTRS 2023.X
- OTRS from 2024.X through 2024.5.X
- ((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
- Record
CVE-2024-43444- CVSS 3.1
- 8.2 High
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:L/A:N - Weakness
- CWE-532
- Updated
- 2026-11-02
EUVDEUVD-2024-40281
Passwords of agents and customers are displayed in plain text in the OTRS admin log module if certain configurations regarding the authentication sources match and debugging for the authentication backend has been enabled.
This issue affects:
- OTRS from 7.0.X through 7.0.50
- OTRS 8.0.X
- OTRS 2023.X
- OTRS from 2024.X through 2024.5.X
- ((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
- Record
EUVD-2024-40281- CVSS 3.1
- 8.2 High
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:L/A:N - Updated
- 2026-11-03
GitHub AdvisoriesGHSA-m8cw-854g-5gvm
Passwords of agents and customers are displayed in plain text in the OTRS admin log module if...
Passwords of agents and customers are displayed in plain text in the OTRS admin log module if certain configurations regarding the authentication sources match and debugging for the authentication backend has been enabled.
This issue affects:
- OTRS from 7.0.X through 7.0.50
- OTRS 8.0.X
- OTRS 2023.X
- OTRS from 2024.X through 2024.5.X
- ((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
- Record
GHSA-m8cw-854g-5gvm- CVSS 3.1
- 8.2 High
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:L/A:N - Weakness
- CWE-532
- Updated
- 2026-11-02
NVD
Passwords of agents and customers are displayed in plain text in the OTRS admin log module if certain configurations regarding the authentication sources match and debugging for the authentication backend has been enabled.
This issue affects:
- OTRS from 7.0.X through 7.0.50
- OTRS 8.0.X
- OTRS 2023.X
- OTRS from 2024.X through 2024.5.X
- ((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
- Record
CVE-2024-43444- CVSS 3.1
- 8.2 High
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:L/A:N - Weakness
- CWE-532
- Updated
- 2026-11-02
OSVUBUNTU-CVE-2024-43444
Passwords of agents and customers are displayed in plain text in the OTRS admin log module if certain configurations regarding the authentication sources match and debugging for the authentication backend has been enabled. This issue affects: * OTRS from 7.0.X through 7.0.50 * OTRS 8.0.X * OTRS 2023.X * OTRS from 2024.X through 2024.5.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected
- Record
UBUNTU-CVE-2024-43444- CVSS 3.1
- 8.2 High
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:L/A:N - Updated
- 2026-11-02
Affected products
Affected packages
| Package | Affected | Fixed |
|---|---|---|
znunyUbuntu:24.04:LTS |
All versions, plus listed versions 6.5.3-16.5.4-16.5.5-16.5.6-1 |
None known |
znunyUbuntu:25.10 |
All versions, plus listed versions 6.5.14-16.5.15-2 |
None known |
znunyUbuntu:26.10 |
All versions, plus listed versions 6.5.18-16.5.20-16.5.21-16.5.22-16.5.23-1 |
None known |
znunyUbuntu:26.04:LTS |
All versions, plus listed versions 6.5.15-26.5.18-1 |
None known |
History
| Recorded | Changed | Sources |
|---|---|---|
| aliases, published | EUVD | |
| first indexed | CVE List, GitHub Advisories, NVD, OSV |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2024-43444 is a high vulnerability (CVSS 8.2) in Otrs, published August 26, 2024. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 0.38%, the 31st percentile. No source names a fixed version.