CVE-2024-43446
Improper check of permissions in Generic Interface
An improper privilege management vulnerability in OTRS Generic Interface module allows change of the Ticket status even if the user only has ro permissions.
This issue affects:
-
OTRS 7.0.X
-
OTRS 8.0.X
-
OTRS 2023.X
-
OTRS 2024.X
-
((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
Attack profile
How easy it is to exploit
- Attack vector
- Network
- Complexity
- Low
- Privileges needed
- Low
- User interaction
- Required
What an attacker can affect
- Confidentiality
- None
- Integrity
- Low
- Availability
- None
Exploit likelihood
What each source reports
CVE List Score used
Improper check of permissions in Generic Interface
An improper privilege management vulnerability in OTRS Generic Interface module allows change of the Ticket status even if the user only has ro permissions.
This issue affects:
-
OTRS 7.0.X
-
OTRS 8.0.X
-
OTRS 2023.X
-
OTRS 2024.X
-
((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
- Record
CVE-2024-43446- CVSS 3.1
- 3.5 Low
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N - Weakness
- CWE-269
- Updated
- 2026-11-02
EUVDEUVD-2024-40288
An improper privilege management vulnerability in OTRS Generic Interface module allows change of the Ticket status even if the user only has ro permissions.
This issue affects:
-
OTRS 7.0.X
-
OTRS 8.0.X
-
OTRS 2023.X
-
OTRS 2024.X
-
((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
- Record
EUVD-2024-40288- CVSS 3.1
- 3.5 Low
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N - Updated
- 2026-11-03
GitHub AdvisoriesGHSA-chc6-3mhw-pc4r
An improper privilege management vulnerability in OTRS Generic Interface module allows change of...
An improper privilege management vulnerability in OTRS Generic Interface module allows change of the Ticket status even if the user only has ro permissions.
This issue affects:
-
OTRS 7.0.X
-
OTRS 8.0.X
-
OTRS 2023.X
-
OTRS 2024.X
-
((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
- Record
GHSA-chc6-3mhw-pc4r- CVSS 3.1
- 3.5 Low
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N - Weakness
- CWE-269
- Updated
- 2026-11-02
NVD
An improper privilege management vulnerability in OTRS Generic Interface module allows change of the Ticket status even if the user only has ro permissions.
This issue affects:
-
OTRS 7.0.X
-
OTRS 8.0.X
-
OTRS 2023.X
-
OTRS 2024.X
-
((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
- Record
CVE-2024-43446- CVSS 3.1
- 3.5 Low
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N - Weakness
- CWE-269
- Updated
- 2026-11-02
Affected products
History
| Recorded | Changed | Sources |
|---|---|---|
| aliases, published | EUVD | |
| first indexed | CVE List, GitHub Advisories, NVD |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2024-43446 is a low vulnerability (CVSS 3.5) in Otrs Ag ((otrs)) Community Edition, published January 27, 2025. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 0.22%, the 12th percentile. No source names a fixed version.