CVE-2025-24388
Unsafe handling of AJAX calls
A vulnerability in the OTRS Admin Interface and Agent Interface (versions before OTRS 8) allow parameter injection due to for an autheniticated agent or admin user.
This issue affects:
-
OTRS 7.0.X
-
OTRS 8.0.X
-
OTRS 2023.X
-
OTRS 2024.X
-
OTRS 2025.X
-
((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
Attack profile
How easy it is to exploit
- Attack vector
- Network
- Complexity
- Low
- Privileges needed
- High
- User interaction
- None
What an attacker can affect
- Confidentiality
- None
- Integrity
- Low
- Availability
- Low
Exploit likelihood
What each source reports
CVE List Score used
Unsafe handling of AJAX calls
A vulnerability in the OTRS Admin Interface and Agent Interface (versions before OTRS 8) allow parameter injection due to for an autheniticated agent or admin user.
This issue affects:
-
OTRS 7.0.X
-
OTRS 8.0.X
-
OTRS 2023.X
-
OTRS 2024.X
-
OTRS 2025.X
-
((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
- Record
CVE-2025-24388- CVSS 3.1
- 3.8 Low
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:N/I:L/A:L - Weakness
- CWE-184
- Updated
- 2026-11-02
EUVDEUVD-2025-18393
A vulnerability in the OTRS Admin Interface and Agent Interface (versions before OTRS 8) allow parameter injection due to for an autheniticated agent or admin user.
This issue affects:
-
OTRS 7.0.X
-
OTRS 8.0.X
-
OTRS 2023.X
-
OTRS 2024.X
-
OTRS 2025.X
-
((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
- Record
EUVD-2025-18393- CVSS 3.1
- 3.8 Low
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:N/I:L/A:L - Updated
- 2026-11-02
GitHub AdvisoriesGHSA-3gw9-qxrf-m4p6
A vulnerability in the OTRS Admin Interface and Agent Interface (versions before OTRS 8) allow...
A vulnerability in the OTRS Admin Interface and Agent Interface (versions before OTRS 8) allow parameter injection due to for an autheniticated agent or admin user.
This issue affects:
-
OTRS 7.0.X
-
OTRS 8.0.X
-
OTRS 2023.X
-
OTRS 2024.X
-
OTRS 2025.X
-
((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
- Record
GHSA-3gw9-qxrf-m4p6- CVSS 3.1
- 3.8 Low
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:N/I:L/A:L - Weakness
- CWE-184
- Updated
- 2026-11-02
NVD
A vulnerability in the OTRS Admin Interface and Agent Interface (versions before OTRS 8) allow parameter injection due to for an autheniticated agent or admin user.
This issue affects:
-
OTRS 7.0.X
-
OTRS 8.0.X
-
OTRS 2023.X
-
OTRS 2024.X
-
OTRS 2025.X
-
((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
- Record
CVE-2025-24388- CVSS 3.1
- 3.8 Low
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:N/I:L/A:L - Weakness
- CWE-184
- Updated
- 2026-11-02
Affected products
History
| Recorded | Changed | Sources |
|---|---|---|
| first indexed | CVE List, EUVD, GitHub Advisories, NVD |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2025-24388 is a low vulnerability (CVSS 3.8) in Otrs Ag ((otrs)) Community Edition, published June 16, 2025. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 0.28%, the 20th percentile. No source names a fixed version.