CVE-2025-24389
SMTP Password will be shown in cleartext on some SMTP errors
Certain errors of the upstream libraries will insert sensitive information in the OTRS or ((OTRS)) Community Edition log mechanism and mails send to the system administrator.
This issue affects:
-
OTRS 7.0.X
-
OTRS 8.0.X
-
OTRS 2023.X
-
OTRS 2024.X
-
((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
Attack profile
How easy it is to exploit
- Attack vector
- Local
- Complexity
- High
- Privileges needed
- Low
- User interaction
- None
What an attacker can affect
- Confidentiality
- High
- Integrity
- High
- Availability
- None
Exploit likelihood
What each source reports
CVE List Score used
SMTP Password will be shown in cleartext on some SMTP errors
Certain errors of the upstream libraries will insert sensitive information in the OTRS or ((OTRS)) Community Edition log mechanism and mails send to the system administrator.
This issue affects:
-
OTRS 7.0.X
-
OTRS 8.0.X
-
OTRS 2023.X
-
OTRS 2024.X
-
((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
- Record
CVE-2025-24389- CVSS 3.1
- 6.3 Medium
CVSS:3.1/AV:L/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:N - Weakness
- CWE-532
- Updated
- 2026-11-02
EUVDEUVD-2025-3685
Certain errors of the upstream libraries will insert sensitive information in the OTRS or ((OTRS)) Community Edition log mechanism and mails send to the system administrator.
This issue affects:
-
OTRS 7.0.X
-
OTRS 8.0.X
-
OTRS 2023.X
-
OTRS 2024.X
-
((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
- Record
EUVD-2025-3685- CVSS 3.1
- 6.3 Medium
CVSS:3.1/AV:L/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:N - Updated
- 2026-11-03
GitHub AdvisoriesGHSA-mvq2-cppv-f4gq
Certain errors of the upstream libraries will insert sensitive information in the OTRS or ((OTRS)...
Certain errors of the upstream libraries will insert sensitive information in the OTRS or ((OTRS)) Community Edition log mechanism and mails send to the system administrator.
This issue affects:
-
OTRS 7.0.X
-
OTRS 8.0.X
-
OTRS 2023.X
-
OTRS 2024.X
-
((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
- Record
GHSA-mvq2-cppv-f4gq- CVSS 3.1
- 6.3 Medium
CVSS:3.1/AV:L/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:N - Weakness
- CWE-532
- Updated
- 2026-11-02
NVD
Certain errors of the upstream libraries will insert sensitive information in the OTRS or ((OTRS)) Community Edition log mechanism and mails send to the system administrator.
This issue affects:
-
OTRS 7.0.X
-
OTRS 8.0.X
-
OTRS 2023.X
-
OTRS 2024.X
-
((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
- Record
CVE-2025-24389- CVSS 3.1
- 6.3 Medium
CVSS:3.1/AV:L/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:N - Weakness
- CWE-532
- Updated
- 2026-11-02
Affected products
History
| Recorded | Changed | Sources |
|---|---|---|
| aliases, published | EUVD | |
| first indexed | CVE List, GitHub Advisories, NVD |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2025-24389 is a medium vulnerability (CVSS 6.3) in Otrs Ag ((otrs)) Community Edition, published January 27, 2025. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 0.14%, the 3rd percentile. No source names a fixed version.