CVE-2026-111939
Frappe Helpdesk before 1.26.0 Authorization Bypass via raised_by in Ticket Creation
Frappe Helpdesk before 1.26.0 contains an authorization bypass vulnerability that allows authenticated portal users to create tickets impersonating other customers by supplying a raised_by value. Attackers can call the hd_ticket.api.new endpoint with a victim's email to plant phishing tickets in their portal and read their replies via get_ticket_activities.
Attack profile
How easy it is to exploit
- Attack vector
- Network
- Complexity
- Low
- Privileges needed
- Low
- User interaction
- Passive
What an attacker can affect
- Confidentiality
- Low
- Integrity
- Low
- Availability
- None
Exploit likelihood
What each source reports
CVE List Score used
5.1
Frappe Helpdesk before 1.26.0 Authorization Bypass via raised_by in Ticket Creation
Frappe Helpdesk before 1.26.0 contains an authorization bypass vulnerability that allows authenticated portal users to create tickets impersonating other customers by supplying a raised_by value. Attackers can call the hd_ticket.api.new endpoint with a victim's email to plant phishing tickets in their portal and read their replies via get_ticket_activities.
- Record
CVE-2026-111939- CVSS 4.0
- 5.1 Medium
CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:L/VI:L/VA:N/SC:N/SI:N/SA:N - CVSS 3.1
- 4.6 Medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N - Weakness
- CWE-639
- Updated
- 2026-11-02
EUVDEUVD-2026-104312
5.1
Frappe Helpdesk before 1.26.0 contains an authorization bypass vulnerability that allows authenticated portal users to create tickets impersonating other customers by supplying a raised_by value. Attackers can call the hd_ticket.api.new endpoint with a victim's email to plant phishing tickets in their portal and read their replies via get_ticket_activities.
- Record
EUVD-2026-104312- CVSS 4.0
- 5.1 Medium
CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:L/VI:L/VA:N/SC:N/SI:N/SA:N - Updated
- 2026-11-02
GitHub AdvisoriesGHSA-4f8v-crcw-833x
5.1
Frappe Helpdesk before 1.26.0 contains an authorization bypass vulnerability that allows...
Frappe Helpdesk before 1.26.0 contains an authorization bypass vulnerability that allows authenticated portal users to create tickets impersonating other customers by supplying a raised_by value. Attackers can call the hd_ticket.api.new endpoint with a victim's email to plant phishing tickets in their portal and read their replies via get_ticket_activities.
- Record
GHSA-4f8v-crcw-833x- CVSS 4.0
- 5.1 Medium
CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:L/VI:L/VA:N/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X - CVSS 3.1
- 4.6 Medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N - Weakness
- CWE-639
- Updated
- 2026-11-02
NVD
5.1
Frappe Helpdesk before 1.26.0 contains an authorization bypass vulnerability that allows authenticated portal users to create tickets impersonating other customers by supplying a raised_by value. Attackers can call the hd_ticket.api.new endpoint with a victim's email to plant phishing tickets in their portal and read their replies via get_ticket_activities.
- Record
CVE-2026-111939- CVSS 4.0
- 5.1 Medium
CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:L/VI:L/VA:N/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X - CVSS 3.1
- 4.6 Medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N - Weakness
- CWE-639
- Updated
- 2026-11-02
OSV
5.1
Frappe Helpdesk before 1.26.0 Authorization Bypass via raised_by in Ticket Creation
Frappe Helpdesk before 1.26.0 contains an authorization bypass vulnerability that allows authenticated portal users to create tickets impersonating other customers by supplying a raised_by value. Attackers can call the hd_ticket.api.new endpoint with a victim's email to plant phishing tickets in their portal and read their replies via get_ticket_activities.
- Record
CVE-2026-111939- CVSS 4.0
- 5.1 Medium
CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:L/VI:L/VA:N/SC:N/SI:N/SA:N - Weakness
- CWE-639
- Updated
- 2026-11-02
Affected products
History
| Recorded | Changed | Sources |
|---|---|---|
| first indexed | CVE List, EUVD, GitHub Advisories, NVD, OSV |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2026-111939 is a medium vulnerability (CVSS 5.1) in Frappe Helpdesk, published October 19, 2026. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 0.22%, the 12th percentile. No source names a fixed version.
References
github.com/frappe/helpdesk/security/advisories/GHSA-xf93-jjcj-44vm
github.com/frappe/helpdesk/commit/1186367f3616a605440e73e6a08eacbbcb9b92d9
github.com/frappe/helpdesk/commit/c778f533b24b1dee0c75b206979a9bc4b1be0de2
github.com/frappe/helpdesk/releases/tag/v1.26.0
github.com/frappe/helpdesk/blob/v1.25.1/helpdesk/helpdesk/doctype/hd_ticket/api.py
github.com/frappe/helpdesk/blob/v1.25.1/helpdesk/helpdesk/doctype/hd_ticket/hd_ticket.py