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CVE-2026-40567

FreeScout has HTML Injection in Outgoing Emails via Unsanitized Customer Name in Signature Variables

5.8 Medium

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, an unauthenticated attacker can inject arbitrary HTML into outgoing emails generated by FreeScout by sending an email with a crafted From display name. The name is stored in the database without sanitization and rendered unescaped into outgoing reply emails via the {%customer.fullName%} signature variable. This allows embedding phishing links, tracking pixels, and spoofed content inside legitimate support emails sent from the organization's address. Version 1.8.213 fixes the issue.

Attack profile

How easy it is to exploit

Attack vector
Network
Complexity
Low
Privileges needed
None
User interaction
None

What an attacker can affect

Confidentiality
None
Integrity
Low
Availability
None

Exploit likelihood

0.24%Up 0.2 points since Apr 22, 2026
90%50%10%1%

What each source reports

CVE List Score used 5.8

FreeScout has HTML Injection in Outgoing Emails via Unsanitized Customer Name in Signature Variables

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, an unauthenticated attacker can inject arbitrary HTML into outgoing emails generated by FreeScout by sending an email with a crafted From display name. The name is stored in the database without sanitization and rendered unescaped into outgoing reply emails via the {%customer.fullName%} signature variable. This allows embedding phishing links, tracking pixels, and spoofed content inside legitimate support emails sent from the organization's address. Version 1.8.213 fixes the issue.

Record
CVE-2026-40567
CVSS 3.1
5.8 MediumCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:N/I:L/A:N
Weakness
CWE-116
Updated
2026-11-02
EUVDEUVD-2026-24168 5.8

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, an unauthenticated attacker can inject arbitrary HTML into outgoing emails generated by FreeScout by sending an email with a crafted From display name. The name is stored in the database without sanitization and rendered unescaped into outgoing reply emails via the {%customer.fullName%} signature variable. This allows embedding phishing links, tracking pixels, and spoofed content inside legitimate support emails sent from the organization's address. Version 1.8.213 fixes the issue.

Record
EUVD-2026-24168
CVSS 3.1
5.8 MediumCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:N/I:L/A:N
Updated
2026-11-02
NVD 5.8

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, an unauthenticated attacker can inject arbitrary HTML into outgoing emails generated by FreeScout by sending an email with a crafted From display name. The name is stored in the database without sanitization and rendered unescaped into outgoing reply emails via the {%customer.fullName%} signature variable. This allows embedding phishing links, tracking pixels, and spoofed content inside legitimate support emails sent from the organization's address. Version 1.8.213 fixes the issue.

Record
CVE-2026-40567
CVSS 3.1
5.8 MediumCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:N/I:L/A:N
Weakness
CWE-116
Updated
2026-11-02
OSV 5.8

FreeScout has HTML Injection in Outgoing Emails via Unsanitized Customer Name in Signature Variables

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, an unauthenticated attacker can inject arbitrary HTML into outgoing emails generated by FreeScout by sending an email with a crafted From display name. The name is stored in the database without sanitization and rendered unescaped into outgoing reply emails via the {%customer.fullName%} signature variable. This allows embedding phishing links, tracking pixels, and spoofed content inside legitimate support emails sent from the organization's address. Version 1.8.213 fixes the issue.

Record
CVE-2026-40567
CVSS 3.1
5.8 MediumCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:N/I:L/A:N
Weakness
CWE-116
Updated
2026-11-02

Affected products

History

History
RecordedChangedSources
first indexedCVE List, EUVD, NVD, OSV

Dates are when Every CVE recorded each change. Upstream dates may differ.

In short

CVE-2026-40567 is a medium vulnerability (CVSS 5.8) in Freescout-help-desk Freescout, published April 21, 2026. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 0.24%, the 15th percentile. No source names a fixed version.

References

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