CVE-2026-40567
FreeScout has HTML Injection in Outgoing Emails via Unsanitized Customer Name in Signature Variables
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, an unauthenticated attacker can inject arbitrary HTML into outgoing emails generated by FreeScout by sending an email with a crafted From display name. The name is stored in the database without sanitization and rendered unescaped into outgoing reply emails via the {%customer.fullName%} signature variable. This allows embedding phishing links, tracking pixels, and spoofed content inside legitimate support emails sent from the organization's address. Version 1.8.213 fixes the issue.
Attack profile
How easy it is to exploit
- Attack vector
- Network
- Complexity
- Low
- Privileges needed
- None
- User interaction
- None
What an attacker can affect
- Confidentiality
- None
- Integrity
- Low
- Availability
- None
Exploit likelihood
What each source reports
CVE List Score used
5.8
FreeScout has HTML Injection in Outgoing Emails via Unsanitized Customer Name in Signature Variables
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, an unauthenticated attacker can inject arbitrary HTML into outgoing emails generated by FreeScout by sending an email with a crafted From display name. The name is stored in the database without sanitization and rendered unescaped into outgoing reply emails via the {%customer.fullName%} signature variable. This allows embedding phishing links, tracking pixels, and spoofed content inside legitimate support emails sent from the organization's address. Version 1.8.213 fixes the issue.
- Record
CVE-2026-40567- CVSS 3.1
- 5.8 Medium
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:N/I:L/A:N - Weakness
- CWE-116
- Updated
- 2026-11-02
EUVDEUVD-2026-24168
5.8
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, an unauthenticated attacker can inject arbitrary HTML into outgoing emails generated by FreeScout by sending an email with a crafted From display name. The name is stored in the database without sanitization and rendered unescaped into outgoing reply emails via the {%customer.fullName%} signature variable. This allows embedding phishing links, tracking pixels, and spoofed content inside legitimate support emails sent from the organization's address. Version 1.8.213 fixes the issue.
- Record
EUVD-2026-24168- CVSS 3.1
- 5.8 Medium
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:N/I:L/A:N - Updated
- 2026-11-02
NVD
5.8
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, an unauthenticated attacker can inject arbitrary HTML into outgoing emails generated by FreeScout by sending an email with a crafted From display name. The name is stored in the database without sanitization and rendered unescaped into outgoing reply emails via the {%customer.fullName%} signature variable. This allows embedding phishing links, tracking pixels, and spoofed content inside legitimate support emails sent from the organization's address. Version 1.8.213 fixes the issue.
- Record
CVE-2026-40567- CVSS 3.1
- 5.8 Medium
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:N/I:L/A:N - Weakness
- CWE-116
- Updated
- 2026-11-02
OSV
5.8
FreeScout has HTML Injection in Outgoing Emails via Unsanitized Customer Name in Signature Variables
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, an unauthenticated attacker can inject arbitrary HTML into outgoing emails generated by FreeScout by sending an email with a crafted From display name. The name is stored in the database without sanitization and rendered unescaped into outgoing reply emails via the {%customer.fullName%} signature variable. This allows embedding phishing links, tracking pixels, and spoofed content inside legitimate support emails sent from the organization's address. Version 1.8.213 fixes the issue.
- Record
CVE-2026-40567- CVSS 3.1
- 5.8 Medium
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:N/I:L/A:N - Weakness
- CWE-116
- Updated
- 2026-11-02
Affected products
History
| Recorded | Changed | Sources |
|---|---|---|
| first indexed | CVE List, EUVD, NVD, OSV |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2026-40567 is a medium vulnerability (CVSS 5.8) in Freescout-help-desk Freescout, published April 21, 2026. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 0.24%, the 15th percentile. No source names a fixed version.
References
github.com/freescout-help-desk/freescout/security/advisories/GHSA-q8v4-v62h-5528
github.com/freescout-help-desk/freescout/commit/9131b16f80eade81002cb9809a2603f6b61981cf
github.com/freescout-help-desk/freescout/releases/tag/1.8.213
github.com/CVEProject/cvelistV5/tree/main/cves/2026/40xxx/CVE-2026-40567.json
nvd.nist.gov/vuln/detail/CVE-2026-40567