CVE-2026-41189
FreeScout has assigned-only visibility bypass that allows editing hidden customer-authored threads
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.215, customer-thread editing is authorized through ThreadPolicy::edit(), which checks mailbox access but does not apply the assigned-only restriction from ConversationPolicy. A user who cannot view a conversation can still load and edit customer-authored threads inside it. Version 1.8.215 fixes the vulnerability.
Attack profile
How easy it is to exploit
- Attack vector
- Network
- Complexity
- Low
- Privileges needed
- Low
- User interaction
- None
What an attacker can affect
- Confidentiality
- Low
- Integrity
- High
- Availability
- None
Exploit likelihood
What each source reports
CVE List Score used
FreeScout has assigned-only visibility bypass that allows editing hidden customer-authored threads
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.215, customer-thread editing is authorized through ThreadPolicy::edit(), which checks mailbox access but does not apply the assigned-only restriction from ConversationPolicy. A user who cannot view a conversation can still load and edit customer-authored threads inside it. Version 1.8.215 fixes the vulnerability.
- Record
CVE-2026-41189- CVSS 3.1
- 7.1 High
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:N - Weakness
- CWE-863
- Updated
- 2026-11-02
EUVDEUVD-2026-24193
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.215, customer-thread editing is authorized through ThreadPolicy::edit(), which checks mailbox access but does not apply the assigned-only restriction from ConversationPolicy. A user who cannot view a conversation can still load and edit customer-authored threads inside it. Version 1.8.215 fixes the vulnerability.
- Record
EUVD-2026-24193- CVSS 3.1
- 7.1 High
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:N - Updated
- 2026-11-02
NVD
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.215, customer-thread editing is authorized through ThreadPolicy::edit(), which checks mailbox access but does not apply the assigned-only restriction from ConversationPolicy. A user who cannot view a conversation can still load and edit customer-authored threads inside it. Version 1.8.215 fixes the vulnerability.
- Record
CVE-2026-41189- CVSS 3.1
- 7.1 High
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:N - Weakness
- CWE-863
- Updated
- 2026-11-02
OSV
FreeScout has assigned-only visibility bypass that allows editing hidden customer-authored threads
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.215, customer-thread editing is authorized through ThreadPolicy::edit(), which checks mailbox access but does not apply the assigned-only restriction from ConversationPolicy. A user who cannot view a conversation can still load and edit customer-authored threads inside it. Version 1.8.215 fixes the vulnerability.
- Record
CVE-2026-41189- CVSS 3.1
- 7.1 High
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:N - Weakness
- CWE-863
- Updated
- 2026-11-02
Affected products
History
| Recorded | Changed | Sources |
|---|---|---|
| first indexed | CVE List, EUVD, NVD, OSV |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2026-41189 is a high vulnerability (CVSS 7.1) in Freescout-help-desk Freescout, published April 21, 2026. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 0.22%, the 13th percentile. No source names a fixed version.
References
github.com/freescout-help-desk/freescout/security/advisories/GHSA-4h5p-7f5c-q7gj
nvd.nist.gov/vuln/detail/CVE-2026-41189