CVE-2026-41906
FreeScout: Conversation Change-Customer Cross-Mailbox Authorization Bypass
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.214, the Change Customer modal correctly hides out-of-scope customers through the mailbox-filtered search endpoint, but the backend conversation_change_customer action accepts any supplied customer_email. A low-privileged agent can forge a request and bind a visible conversation to a hidden customer in another mailbox. This issue has been patched in version 1.8.214.
Attack profile
How easy it is to exploit
- Attack vector
- Network
- Complexity
- Low
- Privileges needed
- Low
- User interaction
- None
What an attacker can affect
- Confidentiality
- Low
- Integrity
- High
- Availability
- None
Exploit likelihood
What each source reports
CVE List Score used
FreeScout: Conversation Change-Customer Cross-Mailbox Authorization Bypass
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.214, the Change Customer modal correctly hides out-of-scope customers through the mailbox-filtered search endpoint, but the backend conversation_change_customer action accepts any supplied customer_email. A low-privileged agent can forge a request and bind a visible conversation to a hidden customer in another mailbox. This issue has been patched in version 1.8.214.
- Record
CVE-2026-41906- CVSS 3.1
- 7.1 High
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:N - Weakness
- CWE-639
- Updated
- 2026-11-02
EUVDEUVD-2026-28409
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.214, the Change Customer modal correctly hides out-of-scope customers through the mailbox-filtered search endpoint, but the backend conversation_change_customer action accepts any supplied customer_email. A low-privileged agent can forge a request and bind a visible conversation to a hidden customer in another mailbox. This issue has been patched in version 1.8.214.
- Record
EUVD-2026-28409- CVSS 3.1
- 7.1 High
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:N - Updated
- 2026-11-02
NVD
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.214, the Change Customer modal correctly hides out-of-scope customers through the mailbox-filtered search endpoint, but the backend conversation_change_customer action accepts any supplied customer_email. A low-privileged agent can forge a request and bind a visible conversation to a hidden customer in another mailbox. This issue has been patched in version 1.8.214.
- Record
CVE-2026-41906- CVSS 3.1
- 7.1 High
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:N - Weakness
- CWE-639
- Updated
- 2026-11-02
OSV
FreeScout: Conversation Change-Customer Cross-Mailbox Authorization Bypass
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.214, the Change Customer modal correctly hides out-of-scope customers through the mailbox-filtered search endpoint, but the backend conversation_change_customer action accepts any supplied customer_email. A low-privileged agent can forge a request and bind a visible conversation to a hidden customer in another mailbox. This issue has been patched in version 1.8.214.
- Record
CVE-2026-41906- CVSS 3.1
- 7.1 High
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:N - Weakness
- CWE-639
- Updated
- 2026-11-02
Affected products
History
| Recorded | Changed | Sources |
|---|---|---|
| first indexed | CVE List, EUVD, NVD, OSV |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2026-41906 is a high vulnerability (CVSS 7.1) in Freescout-help-desk Freescout, published May 7, 2026. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 0.17%, the 6th percentile. No source names a fixed version.