CVE-2026-53591
FreeScout Vulnerable to Unauthenticated Conversation Thread Injection via HMAC Length Bypass in FetchEmails
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.223, an unauthenticated attacker can inject messages into any existing support conversation by sending a single email to the helpdesk's public address with a crafted In-Reply-To header. No credentials, tokens, or prior access are required. The injected message is rendered in the agent UI as a legitimate customer reply, the conversation is automatically reopened, and the last_reply_from field is set to the attacker's identity. Version 1.8.223 contains a fix.
Attack profile
How easy it is to exploit
- Attack vector
- Network
- Complexity
- Low
- Privileges needed
- None
- User interaction
- None
What an attacker can affect
- Confidentiality
- Low
- Integrity
- High
- Availability
- Low
Exploit likelihood
What each source reports
CVE List Score used
FreeScout Vulnerable to Unauthenticated Conversation Thread Injection via HMAC Length Bypass in FetchEmails
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.223, an unauthenticated attacker can inject messages into any existing support conversation by sending a single email to the helpdesk's public address with a crafted In-Reply-To header. No credentials, tokens, or prior access are required. The injected message is rendered in the agent UI as a legitimate customer reply, the conversation is automatically reopened, and the last_reply_from field is set to the attacker's identity. Version 1.8.223 contains a fix.
- Record
CVE-2026-53591- CVSS 3.1
- 8.6 High
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:H/A:L - Weakness
- CWE-287
- Updated
- 2026-11-02
EUVDEUVD-2026-46081
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.223, an unauthenticated attacker can inject messages into any existing support conversation by sending a single email to the helpdesk's public address with a crafted In-Reply-To header. No credentials, tokens, or prior access are required. The injected message is rendered in the agent UI as a legitimate customer reply, the conversation is automatically reopened, and the last_reply_from field is set to the attacker's identity. Version 1.8.223 contains a fix.
- Record
EUVD-2026-46081- CVSS 3.1
- 8.6 High
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:H/A:L - Updated
- 2026-11-02
NVD
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.223, an unauthenticated attacker can inject messages into any existing support conversation by sending a single email to the helpdesk's public address with a crafted In-Reply-To header. No credentials, tokens, or prior access are required. The injected message is rendered in the agent UI as a legitimate customer reply, the conversation is automatically reopened, and the last_reply_from field is set to the attacker's identity. Version 1.8.223 contains a fix.
- Record
CVE-2026-53591- CVSS 3.1
- 8.6 High
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:H/A:L - Weakness
- CWE-287
- Updated
- 2026-11-02
OSV
FreeScout Vulnerable to Unauthenticated Conversation Thread Injection via HMAC Length Bypass in FetchEmails
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.223, an unauthenticated attacker can inject messages into any existing support conversation by sending a single email to the helpdesk's public address with a crafted In-Reply-To header. No credentials, tokens, or prior access are required. The injected message is rendered in the agent UI as a legitimate customer reply, the conversation is automatically reopened, and the last_reply_from field is set to the attacker's identity. Version 1.8.223 contains a fix.
- Record
CVE-2026-53591- CVSS 3.1
- 8.6 High
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:H/A:L - Weakness
- CWE-287
- Updated
- 2026-11-02
Affected products
History
| Recorded | Changed | Sources |
|---|---|---|
| first indexed | CVE List, EUVD, NVD, OSV |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2026-53591 is a high vulnerability (CVSS 8.6) in Freescout-help-desk Freescout, published July 20, 2026. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 0.27%, the 18th percentile. No source names a fixed version.