CVE-2026-62852
FreeScout: Missing Authorization and Exposure of Sensitive Information to an Unauthorized Actor and Authorization Bypass Through User-Controlled Key
FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.226, RealtimeConvNewThread checks only general mailbox access and does not apply the conversation-level restriction for users configured to see only assigned conversations. A restricted authenticated user can subscribe to predictable conv.<conversation_id> Polycast channels for other conversations in the same mailbox. New event payloads can expose complete replies, internal notes, recipient addresses, conversation state, assignee data, attachment names, and attachment URLs containing valid download tokens. This issue is fixed in version 1.8.226.
Attack profile
How easy it is to exploit
- Attack vector
- Network
- Complexity
- Low
- Privileges needed
- Low
- User interaction
- None
What an attacker can affect
- Confidentiality
- High
- Integrity
- None
- Availability
- None
Exploit likelihood
What each source reports
CVE List Score used
6.5
FreeScout: Missing Authorization and Exposure of Sensitive Information to an Unauthorized Actor and Authorization Bypass Through User-Controlled Key
FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.226, RealtimeConvNewThread checks only general mailbox access and does not apply the conversation-level restriction for users configured to see only assigned conversations. A restricted authenticated user can subscribe to predictable conv.<conversation_id> Polycast channels for other conversations in the same mailbox. New event payloads can expose complete replies, internal notes, recipient addresses, conversation state, assignee data, attachment names, and attachment URLs containing valid download tokens. This issue is fixed in version 1.8.226.
- Record
CVE-2026-62852- CVSS 3.1
- 6.5 Medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N - Weakness
- CWE-200, CWE-639, CWE-862
- Updated
- 2026-11-06
EUVDEUVD-2026-118374
6.5
FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.226, RealtimeConvNewThread checks only general mailbox access and does not apply the conversation-level restriction for users configured to see only assigned conversations. A restricted authenticated user can subscribe to predictable conv.<conversation_id> Polycast channels for other conversations in the same mailbox. New event payloads can expose complete replies, internal notes, recipient addresses, conversation state, assignee data, attachment names, and attachment URLs containing valid download tokens. This issue is fixed in version 1.8.226.
- Record
EUVD-2026-118374- CVSS 3.1
- 6.5 Medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N - Updated
- 2026-11-06
NVD
6.5
FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.226, RealtimeConvNewThread checks only general mailbox access and does not apply the conversation-level restriction for users configured to see only assigned conversations. A restricted authenticated user can subscribe to predictable conv.<conversation_id> Polycast channels for other conversations in the same mailbox. New event payloads can expose complete replies, internal notes, recipient addresses, conversation state, assignee data, attachment names, and attachment URLs containing valid download tokens. This issue is fixed in version 1.8.226.
- Record
CVE-2026-62852- CVSS 3.1
- 6.5 Medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N - Weakness
- CWE-200, CWE-639, CWE-862
- Updated
- 2026-11-06
OSV
6.5
FreeScout: Missing Authorization and Exposure of Sensitive Information to an Unauthorized Actor and Authorization Bypass Through User-Controlled Key
FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.226, RealtimeConvNewThread checks only general mailbox access and does not apply the conversation-level restriction for users configured to see only assigned conversations. A restricted authenticated user can subscribe to predictable conv.<conversation_id> Polycast channels for other conversations in the same mailbox. New event payloads can expose complete replies, internal notes, recipient addresses, conversation state, assignee data, attachment names, and attachment URLs containing valid download tokens. This issue is fixed in version 1.8.226.
- Record
CVE-2026-62852- CVSS 3.1
- 6.5 Medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N - Weakness
- CWE-200, CWE-639, CWE-862
- Updated
- 2026-11-08
Affected products
History
| Recorded | Changed | Sources |
|---|---|---|
| aliases, references | NVD, OSV | |
| cwes, references, severity, title | CVE List | |
| first indexed | EUVD |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2026-62852 is a medium vulnerability (CVSS 6.5) in Freescout-help-desk Freescout, published November 6, 2026. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 0.23%, the 13th percentile. No source names a fixed version.
References
github.com/freescout-help-desk/freescout/security/advisories/GHSA-w668-wq26-6c94
github.com/freescout-help-desk/freescout/commit/e47a54a5af6c57181ef99711326f5886e940b776
github.com/freescout-help-desk/freescout/releases/tag/1.8.226
github.com/CVEProject/cvelistV5/tree/main/cves/2026/62xxx/CVE-2026-62852.json
nvd.nist.gov/vuln/detail/CVE-2026-62852