CVE-2026-62856
FreeScout: Cross-User Notification Data Disclosure via LIKE Wildcard Injection in Polycast Channel Query
FreeScout is a self-hosted help desk and shared mailbox application. Prior to version 1.8.226, the polycast/receive endpoint fails to escape SQL LIKE wildcards in supplied channel names, while channel authorization applies only to names with specific prefixes. An unauthenticated attacker with a guest session and valid CSRF token can submit a wildcard channel name to retrieve matching notification events intended for other users. Notification payload generation lacks a corresponding access check, exposing conversation message content, identifiers, URLs, and notification HTML across users and mailboxes. This issue is fixed in version 1.8.226.
Attack profile
How easy it is to exploit
- Attack vector
- Network
- Complexity
- Low
- Privileges needed
- Low
- User interaction
- None
What an attacker can affect
- Confidentiality
- High
- Integrity
- None
- Availability
- None
Exploit likelihood
What each source reports
CVE List Score used
FreeScout: Cross-User Notification Data Disclosure via LIKE Wildcard Injection in Polycast Channel Query
FreeScout is a self-hosted help desk and shared mailbox application. Prior to version 1.8.226, the polycast/receive endpoint fails to escape SQL LIKE wildcards in supplied channel names, while channel authorization applies only to names with specific prefixes. An unauthenticated attacker with a guest session and valid CSRF token can submit a wildcard channel name to retrieve matching notification events intended for other users. Notification payload generation lacks a corresponding access check, exposing conversation message content, identifiers, URLs, and notification HTML across users and mailboxes. This issue is fixed in version 1.8.226.
- Record
CVE-2026-62856- CVSS 3.1
- 7.7 High
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:N/A:N - Weakness
- CWE-89, CWE-200, CWE-639
- Updated
- 2026-11-06
EUVDEUVD-2026-118369
FreeScout is a self-hosted help desk and shared mailbox application. Prior to version 1.8.226, the polycast/receive endpoint fails to escape SQL LIKE wildcards in supplied channel names, while channel authorization applies only to names with specific prefixes. An unauthenticated attacker with a guest session and valid CSRF token can submit a wildcard channel name to retrieve matching notification events intended for other users. Notification payload generation lacks a corresponding access check, exposing conversation message content, identifiers, URLs, and notification HTML across users and mailboxes. This issue is fixed in version 1.8.226.
- Record
EUVD-2026-118369- CVSS 3.1
- 7.7 High
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:N/A:N - Updated
- 2026-11-06
NVD
FreeScout is a self-hosted help desk and shared mailbox application. Prior to version 1.8.226, the polycast/receive endpoint fails to escape SQL LIKE wildcards in supplied channel names, while channel authorization applies only to names with specific prefixes. An unauthenticated attacker with a guest session and valid CSRF token can submit a wildcard channel name to retrieve matching notification events intended for other users. Notification payload generation lacks a corresponding access check, exposing conversation message content, identifiers, URLs, and notification HTML across users and mailboxes. This issue is fixed in version 1.8.226.
- Record
CVE-2026-62856- CVSS 3.1
- 7.7 High
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:N/A:N - Weakness
- CWE-89, CWE-200, CWE-639
- Updated
- 2026-11-06
OSV
FreeScout: Cross-User Notification Data Disclosure via LIKE Wildcard Injection in Polycast Channel Query
FreeScout is a self-hosted help desk and shared mailbox application. Prior to version 1.8.226, the polycast/receive endpoint fails to escape SQL LIKE wildcards in supplied channel names, while channel authorization applies only to names with specific prefixes. An unauthenticated attacker with a guest session and valid CSRF token can submit a wildcard channel name to retrieve matching notification events intended for other users. Notification payload generation lacks a corresponding access check, exposing conversation message content, identifiers, URLs, and notification HTML across users and mailboxes. This issue is fixed in version 1.8.226.
- Record
CVE-2026-62856- CVSS 3.1
- 7.7 High
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:N/A:N - Weakness
- CWE-200, CWE-639, CWE-89
- Updated
- 2026-11-07
Affected products
History
| Recorded | Changed | Sources |
|---|---|---|
| aliases, references | NVD, OSV | |
| aliases, published | EUVD | |
| first indexed | CVE List |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2026-62856 is a high vulnerability (CVSS 7.7) in Freescout-help-desk Freescout, published November 6, 2026. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 0.26%, the 17th percentile. No source names a fixed version.
References
github.com/freescout-help-desk/freescout/security/advisories/GHSA-gh3r-jh6q-wrvj
nvd.nist.gov/vuln/detail/CVE-2026-62856