CVE-2026-78356
Unauthenticated Disclosure of Agent Frontend Configuration
The OTRS Agent Frontend configuration endpoint can be accessed without authentication. This allows unauthenticated remote users to retrieve internal application configuration that is intended for use by the authenticated Agent Frontend. The exposed information may include configured frontend routes and their associated authorization groups, authentication configuration, enabled product features, third-party integration settings, and other implementation details.
The exposed configuration does not directly contain user credentials or provide unauthorized modification of the OTRS configuration. However, the disclosed information may assist an attacker in fingerprinting the affected OTRS installation and identifying enabled functionality or security-relevant configuration that could be used to prepare further attacks.
This issue affects OTRS:
- 8.0.X
- 2023.X
- 2024.X
- 2025.X
- 2026.X before 2026.7.X
Attack profile
How easy it is to exploit
- Attack vector
- Network
- Complexity
- Low
- Privileges needed
- None
- User interaction
- None
What an attacker can affect
- Confidentiality
- Low
- Integrity
- None
- Availability
- None
Exploit likelihood
What each source reports
CVE List Score used
Unauthenticated Disclosure of Agent Frontend Configuration
The OTRS Agent Frontend configuration endpoint can be accessed without authentication. This allows unauthenticated remote users to retrieve internal application configuration that is intended for use by the authenticated Agent Frontend. The exposed information may include configured frontend routes and their associated authorization groups, authentication configuration, enabled product features, third-party integration settings, and other implementation details.
The exposed configuration does not directly contain user credentials or provide unauthorized modification of the OTRS configuration. However, the disclosed information may assist an attacker in fingerprinting the affected OTRS installation and identifying enabled functionality or security-relevant configuration that could be used to prepare further attacks.
This issue affects OTRS:
- 8.0.X
- 2023.X
- 2024.X
- 2025.X
- 2026.X before 2026.7.X
- Record
CVE-2026-78356- CVSS 3.1
- 5.3 Medium
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N - Weakness
- CWE-497
- Updated
- 2026-11-02
EUVDEUVD-2026-97266
The OTRS Agent Frontend configuration endpoint can be accessed without authentication. This allows unauthenticated remote users to retrieve internal application configuration that is intended for use by the authenticated Agent Frontend. The exposed information may include configured frontend routes and their associated authorization groups, authentication configuration, enabled product features, third-party integration settings, and other implementation details.
The exposed configuration does not directly contain user credentials or provide unauthorized modification of the OTRS configuration. However, the disclosed information may assist an attacker in fingerprinting the affected OTRS installation and identifying enabled functionality or security-relevant configuration that could be used to prepare further attacks.
This issue affects OTRS:
- 8.0.X
- 2023.X
- 2024.X
- 2025.X
- 2026.X before 2026.7.X
- Record
EUVD-2026-97266- CVSS 3.1
- 5.3 Medium
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N - Updated
- 2026-11-02
GitHub AdvisoriesGHSA-8jjm-2gpw-mmqf
The OTRS Agent Frontend configuration endpoint can be accessed without authentication. This...
The OTRS Agent Frontend configuration endpoint can be accessed without authentication. This allows unauthenticated remote users to retrieve internal application configuration that is intended for use by the authenticated Agent Frontend. The exposed information may include configured frontend routes and their associated authorization groups, authentication configuration, enabled product features, third-party integration settings, and other implementation details.
The exposed configuration does not directly contain user credentials or provide unauthorized modification of the OTRS configuration. However, the disclosed information may assist an attacker in fingerprinting the affected OTRS installation and identifying enabled functionality or security-relevant configuration that could be used to prepare further attacks.
This issue affects OTRS:
- 8.0.X
- 2023.X
- 2024.X
- 2025.X
- 2026.X before 2026.7.X
- Record
GHSA-8jjm-2gpw-mmqf- CVSS 3.1
- 5.3 Medium
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N - Weakness
- CWE-497
- Updated
- 2026-11-02
NVD
The OTRS Agent Frontend configuration endpoint can be accessed without authentication. This allows unauthenticated remote users to retrieve internal application configuration that is intended for use by the authenticated Agent Frontend. The exposed information may include configured frontend routes and their associated authorization groups, authentication configuration, enabled product features, third-party integration settings, and other implementation details.
The exposed configuration does not directly contain user credentials or provide unauthorized modification of the OTRS configuration. However, the disclosed information may assist an attacker in fingerprinting the affected OTRS installation and identifying enabled functionality or security-relevant configuration that could be used to prepare further attacks.
This issue affects OTRS:
- 8.0.X
- 2023.X
- 2024.X
- 2025.X
- 2026.X before 2026.7.X
- Record
CVE-2026-78356- CVSS 3.1
- 5.3 Medium
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N - Weakness
- CWE-497
- Updated
- 2026-11-02
OSVUBUNTU-CVE-2026-78356
The OTRS Agent Frontend configuration endpoint can be accessed without authentication. This allows unauthenticated remote users to retrieve internal application configuration that is intended for use by the authenticated Agent Frontend. The exposed information may include configured frontend routes and their associated authorization groups, authentication configuration, enabled product features, third-party integration settings, and other implementation details. The exposed configuration does not directly contain user credentials or provide unauthorized modification of the OTRS configuration. However, the disclosed information may assist an attacker in fingerprinting the affected OTRS installation and identifying enabled functionality or security-relevant configuration that could be used to prepare further attacks. This issue affects OTRS: * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.7.X
- Record
UBUNTU-CVE-2026-78356- CVSS 3.1
- 5.3 Medium
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N - Updated
- 2026-11-02
Affected products
Affected packages
| Package | Affected | Fixed |
|---|---|---|
otrs2Ubuntu:16.04:LTS |
All versions, plus listed versions 4.0.10-15.0.1-15.0.1-25.0.2-15.0.3-15.0.5-15.0.6-15.0.7-1 |
None known |
otrs2Ubuntu:18.04:LTS |
All versions, plus listed versions 5.0.23-15.0.24-16.0.1-16.0.2-16.0.3-16.0.4-16.0.5-1 |
None known |
otrs2Ubuntu:20.04:LTS |
All versions, plus listed versions 6.0.20-16.0.23-26.0.24-16.0.25-16.0.25-26.0.25-36.0.26-1 |
None known |
otrs2Ubuntu:22.04:LTS |
All versions, plus listed versions 6.0.32-66.1.2-16.2.1-16.2.2-2 |
None known |
znunyUbuntu:24.04:LTS |
All versions, plus listed versions 6.5.3-16.5.4-16.5.5-16.5.6-1 |
None known |
znunyUbuntu:26.10 |
All versions, plus listed versions 6.5.18-16.5.20-16.5.21-16.5.22-16.5.23-1 |
None known |
znunyUbuntu:26.04:LTS |
All versions, plus listed versions 6.5.15-26.5.18-1 |
None known |
History
| Recorded | Changed | Sources |
|---|---|---|
| first indexed | CVE List, EUVD, GitHub Advisories, NVD, OSV |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2026-78356 is a medium vulnerability (CVSS 5.3) in Otrs Ag Otrs, published October 12, 2026. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 0.28%, the 20th percentile. No source names a fixed version.