CVE-2026-85744
FreeScout: Conversation Merge Cross-Mailbox Authorization Bypass
FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.227, the conversation_merge action records a failed authorization check for the target conversation in response['msg'] and then clears that value inside the source-conversation loop. An authenticated agent can merge a conversation they control into a target conversation in a mailbox they cannot access. The operation injects threads, attachments, and audit records into the unauthorized target and deletes the source conversation, but it does not disclose the target's existing contents. This issue is fixed in version 1.8.227.
Attack profile
How easy it is to exploit
- Attack vector
- Network
- Complexity
- Low
- Privileges needed
- Low
- User interaction
- None
What an attacker can affect
- Confidentiality
- None
- Integrity
- Low
- Availability
- Low
Exploit likelihood
What each source reports
CVE List Score used
5.4
FreeScout: Conversation Merge Cross-Mailbox Authorization Bypass
FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.227, the conversation_merge action records a failed authorization check for the target conversation in response['msg'] and then clears that value inside the source-conversation loop. An authenticated agent can merge a conversation they control into a target conversation in a mailbox they cannot access. The operation injects threads, attachments, and audit records into the unauthorized target and deletes the source conversation, but it does not disclose the target's existing contents. This issue is fixed in version 1.8.227.
- Record
CVE-2026-85744- CVSS 3.1
- 5.4 Medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:L - Weakness
- CWE-863
- Updated
- 2026-11-06
EUVDEUVD-2026-118376
5.4
FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.227, the conversation_merge action records a failed authorization check for the target conversation in response['msg'] and then clears that value inside the source-conversation loop. An authenticated agent can merge a conversation they control into a target conversation in a mailbox they cannot access. The operation injects threads, attachments, and audit records into the unauthorized target and deletes the source conversation, but it does not disclose the target's existing contents. This issue is fixed in version 1.8.227.
- Record
EUVD-2026-118376- CVSS 3.1
- 5.4 Medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:L - Updated
- 2026-11-06
NVD
5.4
FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.227, the conversation_merge action records a failed authorization check for the target conversation in response['msg'] and then clears that value inside the source-conversation loop. An authenticated agent can merge a conversation they control into a target conversation in a mailbox they cannot access. The operation injects threads, attachments, and audit records into the unauthorized target and deletes the source conversation, but it does not disclose the target's existing contents. This issue is fixed in version 1.8.227.
- Record
CVE-2026-85744- CVSS 3.1
- 5.4 Medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:L - Weakness
- CWE-863
- Updated
- 2026-11-06
OSV
5.4
FreeScout: Conversation Merge Cross-Mailbox Authorization Bypass
FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.227, the conversation_merge action records a failed authorization check for the target conversation in response['msg'] and then clears that value inside the source-conversation loop. An authenticated agent can merge a conversation they control into a target conversation in a mailbox they cannot access. The operation injects threads, attachments, and audit records into the unauthorized target and deletes the source conversation, but it does not disclose the target's existing contents. This issue is fixed in version 1.8.227.
- Record
CVE-2026-85744- CVSS 3.1
- 5.4 Medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:L - Weakness
- CWE-863
- Updated
- 2026-11-08
Affected products
History
| Recorded | Changed | Sources |
|---|---|---|
| aliases, references | NVD, OSV | |
| cwes, references, severity, title | CVE List | |
| first indexed | EUVD |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2026-85744 is a medium vulnerability (CVSS 5.4) in Freescout-help-desk Freescout, published November 6, 2026. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 0.21%, the 11th percentile. No source names a fixed version.
References
github.com/freescout-help-desk/freescout/security/advisories/GHSA-v8vc-cmf9-gg2c
github.com/freescout-help-desk/freescout/commit/7c485c96bef7188c276906200250ce9d8a2bdfeb
github.com/freescout-help-desk/freescout/releases/tag/1.8.227
github.com/CVEProject/cvelistV5/tree/main/cves/2026/85xxx/CVE-2026-85744.json
nvd.nist.gov/vuln/detail/CVE-2026-85744