CVE-2010-4761
The customer-interface ticket-print dialog in Open Ticket Request System (OTRS) before 3.0.0...
CVE-2010-4761 is a medium vulnerability (CVSS 4.0) in Otrs, published March 18, 2011. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 1.29%, the 70th percentile. Fixed in otrs2 3.0.8+dfsg1-1.
- Severity
- 4.0 MediumCVSS 2.0, NVD
- Exploit chance
- 1.29%EPSS, 70th percentile
- Exploitation
- None knownNot on CISA’s or ENISA’s lists
- Fixed in
3.0.8+dfsg1-1otrs2
Description
The customer-interface ticket-print dialog in Open Ticket Request System (OTRS) before 3.0.0-beta3 does not properly restrict customer-visible data, which allows remote authenticated users to obtain potentially sensitive information from the (1) responsible, (2) owner, (3) accounted time, (4) pending until, and (5) lock fields by reading this dialog.
Exploit likelihood
Affected products
Affected packages
| Package | Affected | Fixed |
|---|---|---|
otrs2Debian:11 | before 3.0.8+dfsg1-1, plus listed versions 2.0.4p01-102.0.4p01-112.0.4p01-122.0.4p01-132.0.4p01-14 Show 45 moreShow less2.0.4p01-14.12.0.4p01-152.0.4p01-162.0.4p01-172.0.4p01-182.0.4p01-62.0.4p01-72.0.4p01-82.0.4p01-92.0.99beta1-12.0.99beta1-22.1.1-12.1.3-12.1.4-12.1.4-22.1.5-12.1.5-22.1.5-32.1.6-12.1.7-12.1.7-22.2.0~beta2-12.2.0~beta3-12.2.1-12.2.2-12.2.3-12.2.4-12.2.5-12.2.5-22.2.6-12.2.7-12.2.7-22.2.7-2lenny12.2.7-2lenny22.2.7-2lenny32.2.7-32.3.2-12.3.2-22.3.3-12.3.4-12.3.4-22.3.4-32.3.4-42.3.4-52.3.4-6 | 3.0.8+dfsg1-1 |
What each source reports
NVD Score used
The customer-interface ticket-print dialog in Open Ticket Request System (OTRS) before 3.0.0-beta3 does not properly restrict customer-visible data, which allows remote authenticated users to obtain potentially sensitive information from the (1) responsible, (2) owner, (3) accounted time, (4) pending until, and (5) lock fields by reading this dialog.
- Record
CVE-2010-4761- CVSS 2.0
- 4.0 Medium
AV:N/AC:L/Au:S/C:P/I:N/A:N - Weakness
- CWE-264
- Updated
- 2026-11-02
CVE ListNo score
The customer-interface ticket-print dialog in Open Ticket Request System (OTRS) before 3.0.0-beta3 does not properly restrict customer-visible data, which allows remote authenticated users to obtain potentially sensitive information from the (1) responsible, (2) owner, (3) accounted time, (4) pending until, and (5) lock fields by reading this dialog.
- Record
CVE-2010-4761- Updated
- 2026-11-02
EUVDEUVD-2010-4726No score
The customer-interface ticket-print dialog in Open Ticket Request System (OTRS) before 3.0.0-beta3 does not properly restrict customer-visible data, which allows remote authenticated users to obtain potentially sensitive information from the (1) responsible, (2) owner, (3) accounted time, (4) pending until, and (5) lock fields by reading this dialog.
- Record
EUVD-2010-4726- Updated
- 2026-11-03
GitHub AdvisoriesGHSA-23mc-xgfq-qhjfNo score
The customer-interface ticket-print dialog in Open Ticket Request System (OTRS) before 3.0.0...
The customer-interface ticket-print dialog in Open Ticket Request System (OTRS) before 3.0.0-beta3 does not properly restrict customer-visible data, which allows remote authenticated users to obtain potentially sensitive information from the (1) responsible, (2) owner, (3) accounted time, (4) pending until, and (5) lock fields by reading this dialog.
- Record
GHSA-23mc-xgfq-qhjf- Updated
- 2026-11-02
OSVNo score
The customer-interface ticket-print dialog in Open Ticket Request System (OTRS) before 3.0.0-beta3 does not properly restrict customer-visible data, which allows remote authenticated users to obtain potentially sensitive information from the (1) responsible, (2) owner, (3) accounted time, (4) pending until, and (5) lock fields by reading this dialog.
- Record
CVE-2010-4761- Updated
- 2026-11-02
OSVDEBIAN-CVE-2010-4761No score
The customer-interface ticket-print dialog in Open Ticket Request System (OTRS) before 3.0.0-beta3 does not properly restrict customer-visible data, which allows remote authenticated users to obtain potentially sensitive information from the (1) responsible, (2) owner, (3) accounted time, (4) pending until, and (5) lock fields by reading this dialog.
- Record
DEBIAN-CVE-2010-4761- Updated
- 2026-11-02
History
| Recorded | Changed | Sources |
|---|---|---|
| facts | ||
| aliases | EUVD | |
| first indexed | CVE List, GitHub Advisories, NVD, OSV |
Dates are when Every CVE recorded each change. Upstream dates may differ.
References
Left out here: 28 versions. The JSON record has them.