CVE-2023-38058
Tickets can be moved without permissions
CVE-2023-38058 is a medium vulnerability (CVSS 4.1) in Otrs, published July 24, 2023. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 0.38%, the 32nd percentile. No source names a fixed version.
- Severity
- 4.1 MediumCVSS 3.1, CVE List
- Exploit chance
- 0.38%EPSS, 32nd percentile
- Exploitation
- None knownNot on CISA’s or ENISA’s lists
- Fixed in
- No fix listedNo source names one
Description
An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated attacker to to perform a move of an ticket without the needed permission. This issue affects OTRS: from 8.0.X before 8.0.35.
Attack profile
How easy it is to exploit
- Attack vector
- Network
- Complexity
- Low
- Privileges needed
- Low
- User interaction
- Required
What an attacker can affect
- Confidentiality
- None
- Integrity
- Low
- Availability
- None
Exploit likelihood
Affected products
Affected packages
| Package | Affected | Fixed |
|---|---|---|
otrs2Ubuntu:16.04:LTS | All versions, plus listed versions 4.0.10-15.0.1-15.0.1-25.0.2-15.0.3-15.0.5-15.0.6-15.0.7-1 | None known |
otrs2Ubuntu:18.04:LTS | All versions, plus listed versions 5.0.23-15.0.24-16.0.1-16.0.2-16.0.3-16.0.4-16.0.5-1 | None known |
otrs2Ubuntu:20.04:LTS | All versions, plus listed versions 6.0.20-16.0.23-26.0.24-16.0.25-16.0.25-26.0.25-36.0.26-1 | None known |
otrs2Ubuntu:22.04:LTS | All versions, plus listed versions 6.0.32-66.1.2-16.2.1-16.2.2-2 | None known |
znunyUbuntu:24.04:LTS | All versions, plus listed versions 6.5.3-16.5.4-16.5.5-16.5.6-1 | None known |
znunyUbuntu:25.10 | All versions, plus listed versions 6.5.14-16.5.15-2 | None known |
znunyUbuntu:26.10 | All versions, plus listed versions 6.5.18-16.5.20-16.5.21-16.5.22-16.5.23-1 | None known |
znunyUbuntu:26.04:LTS | All versions, plus listed versions 6.5.15-26.5.18-1 | None known |
What each source reports
CVE List Score used
Tickets can be moved without permissions
An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated attacker to to perform a move of an ticket without the needed permission. This issue affects OTRS: from 8.0.X before 8.0.35.
- Record
CVE-2023-38058- CVSS 3.1
- 4.1 Medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:N/I:L/A:N - Weakness
- CWE-269
- Updated
- 2026-11-02
EUVDEUVD-2023-41884
An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated attacker to to perform a move of an ticket without the needed permission. This issue affects OTRS: from 8.0.X before 8.0.35.
- Record
EUVD-2023-41884- CVSS 3.1
- 4.1 Medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:N/I:L/A:N - Updated
- 2026-11-03
GitHub AdvisoriesGHSA-q58q-5fj7-r8px
An improper privilege check in the OTRS ticket move action in the agent interface allows any as...
An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated attacker to to perform a move of an ticket without the needed permission. This issue affects OTRS: from 8.0.X before 8.0.35.
- Record
GHSA-q58q-5fj7-r8px- CVSS 3.1
- 4.1 Medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:N/I:L/A:N - Weakness
- CWE-269, CWE-863
- Updated
- 2026-11-02
NVD
An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated attacker to to perform a move of an ticket without the needed permission. This issue affects OTRS: from 8.0.X before 8.0.35.
- Record
CVE-2023-38058- CVSS 3.1
- 4.1 Medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:N/I:L/A:N - CVSS 3.1
- 4.3 Medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N - Weakness
- CWE-269, CWE-863
- Updated
- 2026-11-02
OSVUBUNTU-CVE-2023-38058
An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated attacker to to perform a move of an ticket without the needed permission. This issue affects OTRS: from 8.0.X before 8.0.35.
- Record
UBUNTU-CVE-2023-38058- CVSS 3.1
- 4.1 Medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:N/I:L/A:N - CVSS 3.1
- 4.3 Medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N - Updated
- 2026-11-02
History
| Recorded | Changed | Sources |
|---|---|---|
| aliases, published | EUVD | |
| first indexed | CVE List, GitHub Advisories, NVD, OSV |
Dates are when Every CVE recorded each change. Upstream dates may differ.