CVE-2024-23791
Unnecessary data is written to log if issues during indexing occurs
CVE-2024-23791 is a medium vulnerability (CVSS 4.9) in Otrs, published January 29, 2024. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 0.52%, the 44th percentile. No source names a fixed version.
- Severity
- 4.9 MediumCVSS 3.1, CVE List
- Exploit chance
- 0.52%EPSS, 44th percentile
- Exploitation
- None knownNot on CISA’s or ENISA’s lists
- Fixed in
- No fix listedNo source names one
Description
Insertion of debug information into log file during building the elastic search index allows reading of sensitive information from articles.This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.
Attack profile
How easy it is to exploit
- Attack vector
- Network
- Complexity
- Low
- Privileges needed
- High
- User interaction
- None
What an attacker can affect
- Confidentiality
- High
- Integrity
- None
- Availability
- None
Exploit likelihood
Affected products
Affected packages
| Package | Affected | Fixed |
|---|---|---|
otrs2Ubuntu:16.04:LTS | All versions, plus listed versions 4.0.10-15.0.1-15.0.1-25.0.2-15.0.3-15.0.5-15.0.6-15.0.7-1 | None known |
otrs2Ubuntu:18.04:LTS | All versions, plus listed versions 5.0.23-15.0.24-16.0.1-16.0.2-16.0.3-16.0.4-16.0.5-1 | None known |
otrs2Ubuntu:20.04:LTS | All versions, plus listed versions 6.0.20-16.0.23-26.0.24-16.0.25-16.0.25-26.0.25-36.0.26-1 | None known |
otrs2Ubuntu:22.04:LTS | All versions, plus listed versions 6.0.32-66.1.2-16.2.1-16.2.2-2 | None known |
znunyUbuntu:24.04:LTS | All versions, plus listed versions 6.5.3-16.5.4-16.5.5-16.5.6-1 | None known |
znunyUbuntu:25.10 | All versions, plus listed versions 6.5.14-16.5.15-2 | None known |
znunyUbuntu:26.10 | All versions, plus listed versions 6.5.18-16.5.20-16.5.21-16.5.22-16.5.23-1 | None known |
znunyUbuntu:26.04:LTS | All versions, plus listed versions 6.5.15-26.5.18-1 | None known |
What each source reports
CVE List Score used
Unnecessary data is written to log if issues during indexing occurs
Insertion of debug information into log file during building the elastic search index allows reading of sensitive information from articles.This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.
- Record
CVE-2024-23791- CVSS 3.1
- 4.9 Medium
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:N - Weakness
- CWE-532
- Updated
- 2026-11-02
EUVDEUVD-2024-21244
Insertion of debug information into log file during building the elastic search index allows reading of sensitive information from articles.This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.
- Record
EUVD-2024-21244- CVSS 3.1
- 4.9 Medium
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:N - Updated
- 2026-11-02
GitHub AdvisoriesGHSA-q87w-hjgf-6vfw
Insertion of debug information into log file during building the elastic search index allows...
Insertion of debug information into log file during building the elastic search index allows reading of sensitive information from articles.This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.
- Record
GHSA-q87w-hjgf-6vfw- CVSS 3.1
- 4.9 Medium
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:N - Weakness
- CWE-532
- Updated
- 2026-11-02
NVD
Insertion of debug information into log file during building the elastic search index allows reading of sensitive information from articles.This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.
- Record
CVE-2024-23791- CVSS 3.1
- 4.9 Medium
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:N - CVSS 3.1
- 7.5 High
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N - Weakness
- CWE-532
- Updated
- 2026-11-02
OSVUBUNTU-CVE-2024-23791
Insertion of debug information into log file during building the elastic search index allows reading of sensitive information from articles.This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.
- Record
UBUNTU-CVE-2024-23791- CVSS 3.1
- 4.9 Medium
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:N - CVSS 3.1
- 7.5 High
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N - Updated
- 2026-11-02
History
| Recorded | Changed | Sources |
|---|---|---|
| first indexed | CVE List, EUVD, GitHub Advisories, NVD, OSV |
Dates are when Every CVE recorded each change. Upstream dates may differ.