CVE-2010-4767
Open Ticket Request System (OTRS) before 2.3.6 does not properly handle e-mail messages in which...
CVE-2010-4767 is a medium vulnerability (CVSS 5.0) in Otrs, published March 18, 2011. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 1.69%, the 77th percentile. Fixed in otrs2 2.4.5-1.
- Severity
- 5.0 MediumCVSS 2.0, NVD
- Exploit chance
- 1.69%EPSS, 77th percentile
- Exploitation
- None knownNot on CISA’s or ENISA’s lists
- Fixed in
2.4.5-1otrs2
Description
Open Ticket Request System (OTRS) before 2.3.6 does not properly handle e-mail messages in which the From line contains UTF-8 characters associated with diacritical marks and an invalid charset, which allows remote attackers to cause a denial of service (duplicate tickets and duplicate auto-responses) by sending a crafted message to a POP3 mailbox.
Exploit likelihood
Affected products
Affected packages
| Package | Affected | Fixed |
|---|---|---|
otrs2Debian:11 | before 2.4.5-1, plus listed versions 2.0.4p01-102.0.4p01-112.0.4p01-122.0.4p01-132.0.4p01-14 Show 45 moreShow less2.0.4p01-14.12.0.4p01-152.0.4p01-162.0.4p01-172.0.4p01-182.0.4p01-62.0.4p01-72.0.4p01-82.0.4p01-92.0.99beta1-12.0.99beta1-22.1.1-12.1.3-12.1.4-12.1.4-22.1.5-12.1.5-22.1.5-32.1.6-12.1.7-12.1.7-22.2.0~beta2-12.2.0~beta3-12.2.1-12.2.2-12.2.3-12.2.4-12.2.5-12.2.5-22.2.6-12.2.7-12.2.7-22.2.7-2lenny12.2.7-2lenny22.2.7-2lenny32.2.7-32.3.2-12.3.2-22.3.3-12.3.4-12.3.4-22.3.4-32.3.4-42.3.4-52.3.4-6 | 2.4.5-1 |
What each source reports
NVD Score used
Open Ticket Request System (OTRS) before 2.3.6 does not properly handle e-mail messages in which the From line contains UTF-8 characters associated with diacritical marks and an invalid charset, which allows remote attackers to cause a denial of service (duplicate tickets and duplicate auto-responses) by sending a crafted message to a POP3 mailbox.
- Record
CVE-2010-4767- CVSS 2.0
- 5.0 Medium
AV:N/AC:L/Au:N/C:N/I:N/A:P - Weakness
- CWE-20
- Updated
- 2026-11-02
CVE ListNo score
Open Ticket Request System (OTRS) before 2.3.6 does not properly handle e-mail messages in which the From line contains UTF-8 characters associated with diacritical marks and an invalid charset, which allows remote attackers to cause a denial of service (duplicate tickets and duplicate auto-responses) by sending a crafted message to a POP3 mailbox.
- Record
CVE-2010-4767- Updated
- 2026-11-02
EUVDEUVD-2010-4732No score
Open Ticket Request System (OTRS) before 2.3.6 does not properly handle e-mail messages in which the From line contains UTF-8 characters associated with diacritical marks and an invalid charset, which allows remote attackers to cause a denial of service (duplicate tickets and duplicate auto-responses) by sending a crafted message to a POP3 mailbox.
- Record
EUVD-2010-4732- Updated
- 2026-11-03
GitHub AdvisoriesGHSA-w9x9-fc49-2chxNo score
Open Ticket Request System (OTRS) before 2.3.6 does not properly handle e-mail messages in which...
Open Ticket Request System (OTRS) before 2.3.6 does not properly handle e-mail messages in which the From line contains UTF-8 characters associated with diacritical marks and an invalid charset, which allows remote attackers to cause a denial of service (duplicate tickets and duplicate auto-responses) by sending a crafted message to a POP3 mailbox.
- Record
GHSA-w9x9-fc49-2chx- Weakness
- CWE-20
- Updated
- 2026-11-02
OSVNo score
Open Ticket Request System (OTRS) before 2.3.6 does not properly handle e-mail messages in which the From line contains UTF-8 characters associated with diacritical marks and an invalid charset, which allows remote attackers to cause a denial of service (duplicate tickets and duplicate auto-responses) by sending a crafted message to a POP3 mailbox.
- Record
CVE-2010-4767- Updated
- 2026-11-02
OSVDEBIAN-CVE-2010-4767No score
Open Ticket Request System (OTRS) before 2.3.6 does not properly handle e-mail messages in which the From line contains UTF-8 characters associated with diacritical marks and an invalid charset, which allows remote attackers to cause a denial of service (duplicate tickets and duplicate auto-responses) by sending a crafted message to a POP3 mailbox.
- Record
DEBIAN-CVE-2010-4767- Updated
- 2026-11-02
History
| Recorded | Changed | Sources |
|---|---|---|
| facts | ||
| aliases | EUVD | |
| first indexed | CVE List, GitHub Advisories, NVD, OSV |
Dates are when Every CVE recorded each change. Upstream dates may differ.
References
Left out here: 1 version. The JSON record has them.