CVE-2010-3476
Open Ticket Request System (OTRS) 2.3.x before 2.3.6 and 2.4.x before 2.4.8 does not properly...
Open Ticket Request System (OTRS) 2.3.x before 2.3.6 and 2.4.x before 2.4.8 does not properly handle the matching of Perl regular expressions against HTML e-mail messages, which allows remote attackers to cause a denial of service (CPU consumption) via a large message, a different vulnerability than CVE-2010-2080.
Exploit likelihood
What each source reports
NVD Score used
Open Ticket Request System (OTRS) 2.3.x before 2.3.6 and 2.4.x before 2.4.8 does not properly handle the matching of Perl regular expressions against HTML e-mail messages, which allows remote attackers to cause a denial of service (CPU consumption) via a large message, a different vulnerability than CVE-2010-2080.
- Record
CVE-2010-3476- CVSS 2.0
- 5.0 Medium
AV:N/AC:L/Au:N/C:N/I:N/A:P - Weakness
- CWE-20
- Updated
- 2026-11-02
CVE List No score
Open Ticket Request System (OTRS) 2.3.x before 2.3.6 and 2.4.x before 2.4.8 does not properly handle the matching of Perl regular expressions against HTML e-mail messages, which allows remote attackers to cause a denial of service (CPU consumption) via a large message, a different vulnerability than CVE-2010-2080.
- Record
CVE-2010-3476- Updated
- 2026-11-02
EUVDEUVD-2010-3474 No score
Open Ticket Request System (OTRS) 2.3.x before 2.3.6 and 2.4.x before 2.4.8 does not properly handle the matching of Perl regular expressions against HTML e-mail messages, which allows remote attackers to cause a denial of service (CPU consumption) via a large message, a different vulnerability than CVE-2010-2080.
- Record
EUVD-2010-3474- Updated
- 2026-11-03
GitHub AdvisoriesGHSA-99jw-r98g-wv3r No score
Open Ticket Request System (OTRS) 2.3.x before 2.3.6 and 2.4.x before 2.4.8 does not properly...
Open Ticket Request System (OTRS) 2.3.x before 2.3.6 and 2.4.x before 2.4.8 does not properly handle the matching of Perl regular expressions against HTML e-mail messages, which allows remote attackers to cause a denial of service (CPU consumption) via a large message, a different vulnerability than CVE-2010-2080.
- Record
GHSA-99jw-r98g-wv3r- Weakness
- CWE-20
- Updated
- 2026-11-02
OSV No score
Open Ticket Request System (OTRS) 2.3.x before 2.3.6 and 2.4.x before 2.4.8 does not properly handle the matching of Perl regular expressions against HTML e-mail messages, which allows remote attackers to cause a denial of service (CPU consumption) via a large message, a different vulnerability than CVE-2010-2080.
- Record
CVE-2010-3476- Updated
- 2026-11-02
OSVDEBIAN-CVE-2010-3476 No score
Open Ticket Request System (OTRS) 2.3.x before 2.3.6 and 2.4.x before 2.4.8 does not properly handle the matching of Perl regular expressions against HTML e-mail messages, which allows remote attackers to cause a denial of service (CPU consumption) via a large message, a different vulnerability than CVE-2010-2080.
- Record
DEBIAN-CVE-2010-3476- Updated
- 2026-11-02
Affected products
Affected packages
| Package | Affected | Fixed |
|---|---|---|
otrs2Debian:11 |
before 2.4.8+dfsg1-1, plus listed versions 2.0.4p01-102.0.4p01-112.0.4p01-122.0.4p01-132.0.4p01-14 Show 45 moreShow less2.0.4p01-14.12.0.4p01-152.0.4p01-162.0.4p01-172.0.4p01-182.0.4p01-62.0.4p01-72.0.4p01-82.0.4p01-92.0.99beta1-12.0.99beta1-22.1.1-12.1.3-12.1.4-12.1.4-22.1.5-12.1.5-22.1.5-32.1.6-12.1.7-12.1.7-22.2.0~beta2-12.2.0~beta3-12.2.1-12.2.2-12.2.3-12.2.4-12.2.5-12.2.5-22.2.6-12.2.7-12.2.7-22.2.7-2lenny12.2.7-2lenny22.2.7-2lenny32.2.7-32.3.2-12.3.2-22.3.3-12.3.4-12.3.4-22.3.4-32.3.4-42.3.4-52.3.4-6 |
2.4.8+dfsg1-1 |
History
| Recorded | Changed | Sources |
|---|---|---|
| aliases | EUVD | |
| first indexed | CVE List, GitHub Advisories, NVD, OSV |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2010-3476 is a medium vulnerability (CVSS 5.0) in Otrs, published September 20, 2010. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 2.52%, the 84th percentile. Fixed in otrs2 2.4.8+dfsg1-1.
References
security-tracker.debian.org/tracker/CVE-2010-2080
secunia.com/advisories/41381
otrs.org/advisory/OSA-2010-02-en
exchange.xforce.ibmcloud.com/vulnerabilities/61869
lists.opensuse.org/opensuse-security-announce/2010-12/msg00006.html
securityfocus.com/bid/43264
nvd.nist.gov/vuln/detail/CVE-2010-3476
github.com/advisories/GHSA-99jw-r98g-wv3r
Left out here: 15 versions. The JSON record has them.