CVE-2018-11563
An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.7. A carefully...
An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.7. A carefully constructed email could be used to inject and execute arbitrary stylesheet or JavaScript code in a logged in customer's browser in the context of the OTRS customer panel application.
Attack profile
How easy it is to exploit
- Attack vector
- Network
- Complexity
- Low
- Privileges needed
- Low
- User interaction
- Required
What an attacker can affect
- Confidentiality
- Low
- Integrity
- Low
- Availability
- None
Exploit likelihood
What each source reports
NVD Score used
An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.7. A carefully constructed email could be used to inject and execute arbitrary stylesheet or JavaScript code in a logged in customer's browser in the context of the OTRS customer panel application.
- Record
CVE-2018-11563- CVSS 3.1
- 4.6 Medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N - CVSS 2.0
- 4.9 Medium
AV:N/AC:M/Au:S/C:P/I:P/A:N - Updated
- 2026-11-02
CVE List No score
An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.7. A carefully constructed email could be used to inject and execute arbitrary stylesheet or JavaScript code in a logged in customer's browser in the context of the OTRS customer panel application.
- Record
CVE-2018-11563- Updated
- 2026-11-02
EUVDEUVD-2018-3590 No score
An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.7. A carefully constructed email could be used to inject and execute arbitrary stylesheet or JavaScript code in a logged in customer's browser in the context of the OTRS customer panel application.
- Record
EUVD-2018-3590- Updated
- 2026-11-03
GitHub AdvisoriesGHSA-qxm4-v4cw-7cm7
An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.7. A carefully...
An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.7. A carefully constructed email could be used to inject and execute arbitrary stylesheet or JavaScript code in a logged in customer's browser in the context of the OTRS customer panel application.
- Record
GHSA-qxm4-v4cw-7cm7- CVSS 3.1
- 4.6 Medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N - Updated
- 2026-11-02
OSV
An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.7. A carefully constructed email could be used to inject and execute arbitrary stylesheet or JavaScript code in a logged in customer's browser in the context of the OTRS customer panel application.
- Record
CVE-2018-11563- CVSS 3.1
- 4.6 Medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N - Updated
- 2026-11-02
OSVDEBIAN-CVE-2018-11563
An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.7. A carefully constructed email could be used to inject and execute arbitrary stylesheet or JavaScript code in a logged in customer's browser in the context of the OTRS customer panel application.
- Record
DEBIAN-CVE-2018-11563- CVSS 3.1
- 4.6 Medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N - Updated
- 2026-11-02
OSVUBUNTU-CVE-2018-11563
An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.7. A carefully constructed email could be used to inject and execute arbitrary stylesheet or JavaScript code in a logged in customer's browser in the context of the OTRS customer panel application.
- Record
UBUNTU-CVE-2018-11563- CVSS 3.1
- 4.6 Medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N - Updated
- 2026-11-02
Affected products
Affected packages
| Package | Affected | Fixed |
|---|---|---|
otrs2Debian:11 |
before 6.0.8-1, plus listed versions 2.0.4p01-102.0.4p01-112.0.4p01-122.0.4p01-132.0.4p01-14 Show 45 moreShow less2.0.4p01-14.12.0.4p01-152.0.4p01-162.0.4p01-172.0.4p01-182.0.4p01-62.0.4p01-72.0.4p01-82.0.4p01-92.0.99beta1-12.0.99beta1-22.1.1-12.1.3-12.1.4-12.1.4-22.1.5-12.1.5-22.1.5-32.1.6-12.1.7-12.1.7-22.2.0~beta2-12.2.0~beta3-12.2.1-12.2.2-12.2.3-12.2.4-12.2.5-12.2.5-22.2.6-12.2.7-12.2.7-22.2.7-2lenny12.2.7-2lenny22.2.7-2lenny32.2.7-32.3.2-12.3.2-22.3.3-12.3.4-12.3.4-22.3.4-32.3.4-42.3.4-52.3.4-6 |
6.0.8-1 |
otrs2Debian:8 From an advisory covering 3 CVEs |
before 3.3.18-1+deb8u11, plus listed versions 3.3.10-13.3.11-13.3.18-1+deb8u13.3.18-1+deb8u103.3.18-1+deb8u2 Show 12 moreShow less3.3.18-1+deb8u33.3.18-1+deb8u43.3.18-1+deb8u53.3.18-1+deb8u63.3.18-1+deb8u73.3.18-1+deb8u83.3.18-1+deb8u93.3.18-1~deb7u13.3.18-1~deb7u23.3.18-1~deb7u33.3.9-33.3.9-3+deb8u1 |
3.3.18-1+deb8u11 |
otrs2Ubuntu:16.04:LTS |
All versions, plus listed versions 4.0.10-15.0.1-15.0.1-25.0.2-15.0.3-15.0.5-15.0.6-15.0.7-1 |
None known |
otrs2Ubuntu:18.04:LTS |
All versions, plus listed versions 5.0.23-15.0.24-16.0.1-16.0.2-16.0.3-16.0.4-16.0.5-1 |
None known |
History
| Recorded | Changed | Sources |
|---|---|---|
| affected, facts | ||
| aliases | EUVD | |
| first indexed | CVE List, GitHub Advisories, NVD, OSV |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2018-11563 is a medium vulnerability (CVSS 4.6) in Otrs, published July 8, 2019. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 0.81%, the 57th percentile. Fixed in otrs2 6.0.8-1.
References
otrs.com/category/release-and-security-notes-en
lists.otrs.org/pipermail/announce/2018/000720.html
community.otrs.com/security-advisory-2018-02-security-update-for-otrs-framework
lists.debian.org/debian-lts-announce/2019/08/msg00018.html
nvd.nist.gov/vuln/detail/CVE-2018-11563
github.com/advisories/GHSA-qxm4-v4cw-7cm7
Left out here: 156 versions. The JSON record has them.