CVE-2024-3262
Information exposure vulnerability in Request Tracker (RT)
Information exposure vulnerability in RT software affecting version 4.4.1. This vulnerability allows an attacker with local access to the device to retrieve sensitive information about the application, such as vulnerability tickets, because the application stores the information in the browser cache, leading to information exposure despite session termination.
Attack profile
How easy it is to exploit
- Attack vector
- Local
- Complexity
- Low
- Privileges needed
- Low
- User interaction
- None
What an attacker can affect
- Confidentiality
- High
- Integrity
- None
- Availability
- None
Exploit likelihood
What each source reports
CVE List Score used
5.5
Information exposure vulnerability in Request Tracker (RT)
Information exposure vulnerability in RT software affecting version 4.4.1. This vulnerability allows an attacker with local access to the device to retrieve sensitive information about the application, such as vulnerability tickets, because the application stores the information in the browser cache, leading to information exposure despite session termination.
- Record
CVE-2024-3262- CVSS 3.1
- 5.5 Medium
CVSS:3.1/AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N - Weakness
- CWE-200
- Updated
- 2026-11-02
EUVDEUVD-2024-31853
5.5
Information exposure vulnerability in RT software affecting version 4.4.1. This vulnerability allows an attacker with local access to the device to retrieve sensitive information about the application, such as vulnerability tickets, because the application stores the information in the browser cache, leading to information exposure despite session termination.
- Record
EUVD-2024-31853- CVSS 3.1
- 5.5 Medium
CVSS:3.1/AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N - Updated
- 2026-11-02
GitHub AdvisoriesGHSA-6426-p644-ffcf
5.5
Information exposure vulnerability in RT software affecting version 4.4.1. This vulnerability...
Information exposure vulnerability in RT software affecting version 4.4.1. This vulnerability allows an attacker with local access to the device to retrieve sensitive information about the application, such as vulnerability tickets, because the application stores the information in the browser cache, leading to information exposure despite session termination.
- Record
GHSA-6426-p644-ffcf- CVSS 3.1
- 5.5 Medium
CVSS:3.1/AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N - Weakness
- CWE-200
- Updated
- 2026-11-02
NVD
5.5
Information exposure vulnerability in RT software affecting version 4.4.1. This vulnerability allows an attacker with local access to the device to retrieve sensitive information about the application, such as vulnerability tickets, because the application stores the information in the browser cache, leading to information exposure despite session termination.
- Record
CVE-2024-3262- CVSS 3.1
- 5.5 Medium
CVSS:3.1/AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N - Weakness
- CWE-200
- Updated
- 2026-11-02
OSVDEBIAN-CVE-2024-3262
5.5
Information exposure vulnerability in RT software affecting version 4.4.1. This vulnerability allows an attacker with local access to the device to retrieve sensitive information about the application, such as vulnerability tickets, because the application stores the information in the browser cache, leading to information exposure despite session termination.
- Record
DEBIAN-CVE-2024-3262- CVSS 3.1
- 5.5 Medium
CVSS:3.1/AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N - Updated
- 2026-11-02
OSVUBUNTU-CVE-2024-3262
5.5
Information exposure vulnerability in RT software affecting version 4.4.1. This vulnerability allows an attacker with local access to the device to retrieve sensitive information about the application, such as vulnerability tickets, because the application stores the information in the browser cache, leading to information exposure despite session termination.
- Record
UBUNTU-CVE-2024-3262- CVSS 3.1
- 5.5 Medium
CVSS:3.1/AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N - Updated
- 2026-11-02
OSV No score
Information exposure vulnerability in RT software affecting version 4.4.1. This vulnerability allows an attacker with local access to the device to retrieve sensitive information about the application, such as vulnerability tickets, because the application stores the information in the browser cache, leading to information exposure despite session termination.
- Record
CVE-2024-3262- Updated
- 2026-11-02
OSVUSN-7692-1 No score
request-tracker5 vulnerabilities
It was discovered that Request Tracker was susceptible to timing attacks. An attacker could possibly use this issue to access sensitive information. This issue only affected Ubuntu 22.04 LTS. (CVE-2021-38562)
It was discovered that Request Tracker was susceptible to cross-site scripting attacks when malicious attachments were supplied. An attacker could possibly use this issue to execute arbitrary code. This issue only affected Ubuntu 22.04 LTS. (CVE-2022-25802)
It was discovered that Request Tracker would incorrectly redirect users in certain instances. An attacker could possibly use this issue to cause a denial of service. This issue only affected Ubuntu 22.04 LTS. (CVE-2022-25803)
Tom Wolters discovered that Request Tracker could leak information when malicious email headers were supplied. An attacker could possibly use this issue to access sensitive information. This issue only affected Ubuntu 22.04 LTS. (CVE-2023-41259, CVE-2023-41260)
It was discovered that Request Tracker could leak information through its transaction search. An attacker with access to the transaction query builder of Request Tracker could possibly use this issue to access sensitive information. This issue only affected Ubuntu 22.04 LTS. (CVE-2023-45024)
It was discovered that Request Tracker erroneously stored ticket information in a web browser's cache. An attacker with direct access to a system could possibly use this issue to access sensitive information. This issue only affected Ubuntu 22.04 LTS and Ubuntu 24.04 LTS. (CVE-2024-3262)
It was discovered that Request Tracker made use of an obsolete cryptographic algorithm for emails sent with S/MIME encryption. An attacker could possibly use this issue to access sensitive information. (CVE-2025-2545)
It was discovered that Request Tracker was susceptible to cross-site scripting attacks when malicious parameters were included in a search URL. An attacker could possibly use this issue to execute arbitrary code. (CVE-2025-30087)
It was discovered that Request Tracker was susceptible to cross-site scripting attacks when malicious permalinks or assets were provided. An attacker could possibly use this issue to execute arbitrary code. (CVE-2025-31500, CVE-2025-31501)
- Record
USN-7692-1- Updated
- 2026-11-02
Affected products
Affected packages
| Package | Affected | Fixed |
|---|---|---|
request-tracker4Debian:12 |
before 4.4.6+dfsg-1.1+deb12u2, plus listed versions 4.4.6+dfsg-1.14.4.6+dfsg-1.1+deb12u1 |
4.4.6+dfsg-1.1+deb12u2 |
request-tracker5Debian:12 |
before 5.0.3+dfsg-3~deb12u3, plus listed versions 5.0.3+dfsg-25.0.3+dfsg-3~deb12u15.0.3+dfsg-3~deb12u2 |
5.0.3+dfsg-3~deb12u3 |
request-tracker5Debian:13 |
before 5.0.7+dfsg-1 | 5.0.7+dfsg-1 |
request-tracker5Debian:14 |
before 5.0.7+dfsg-1 | 5.0.7+dfsg-1 |
request-tracker4Debian:11 From an advisory covering 3 CVEs |
before 4.4.4+dfsg-2+deb11u4, plus listed versions 4.4.4+dfsg-24.4.4+dfsg-2+deb11u14.4.4+dfsg-2+deb11u24.4.4+dfsg-2+deb11u3 |
4.4.4+dfsg-2+deb11u4 |
request-tracker5Debian:12 From an advisory covering 5 CVEs |
before 5.0.3+dfsg-3~deb12u3, plus listed versions 5.0.3+dfsg-25.0.3+dfsg-3~deb12u15.0.3+dfsg-3~deb12u2 |
5.0.3+dfsg-3~deb12u3 |
request-tracker4Debian:12 From an advisory covering 3 CVEs |
before 4.4.6+dfsg-1.1+deb12u2, plus listed versions 4.4.6+dfsg-1.14.4.6+dfsg-1.1+deb12u1 |
4.4.6+dfsg-1.1+deb12u2 |
request-tracker4Ubuntu:16.04:LTS |
All versions, plus listed versions 4.2.11-24.2.12-34.2.12-44.2.12-5 |
None known |
request-tracker4Ubuntu:Pro:18.04:LTS |
All versions, plus listed versions 4.4.1-54.4.2-14.4.2-24.4.2-2ubuntu0.1~esm1 |
None known |
request-tracker4Ubuntu:20.04:LTS |
All versions, plus listed versions 4.4.3-24.4.3-2+deb10u3build0.20.04.1 |
None known |
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| Package | Affected | Fixed |
|---|---|---|
request-tracker4Ubuntu:22.04:LTS |
All versions, plus listed versions 4.4.4+dfsg-2ubuntu14.4.4+dfsg-2ubuntu1.22.04.1 |
None known |
request-tracker5Ubuntu:Pro:22.04:LTS |
before 5.0.1+dfsg-1ubuntu1+esm1, plus listed versions 5.0.1+dfsg-1ubuntu1 |
5.0.1+dfsg-1ubuntu1+esm1 |
request-tracker4Ubuntu:24.04:LTS |
All versions, plus listed versions 4.4.4+dfsg-2ubuntu14.4.4+dfsg-2ubuntu24.4.7+dfsg-1 |
None known |
request-tracker5Ubuntu:Pro:24.04:LTS |
before 5.0.5+dfsg-2ubuntu0.1~esm1, plus listed versions 5.0.1+dfsg-1ubuntu15.0.5+dfsg-2 |
5.0.5+dfsg-2ubuntu0.1~esm1 |
request-tracker4Ubuntu:25.10 |
All versions, plus listed versions 4.4.7+dfsg-4syncable1 |
None known |
request-tracker4Ubuntu:26.04:LTS |
All versions, plus listed versions 4.4.7+dfsg-4syncable1 |
None known |
request-tracker5Ubuntu:Pro:22.04:LTS From an advisory covering 11 CVEs |
before 5.0.1+dfsg-1ubuntu1+esm1, plus listed versions 5.0.1+dfsg-1ubuntu1 |
5.0.1+dfsg-1ubuntu1+esm1 |
request-tracker5Ubuntu:Pro:24.04:LTS From an advisory covering 11 CVEs |
before 5.0.5+dfsg-2ubuntu0.1~esm1, plus listed versions 5.0.1+dfsg-1ubuntu15.0.5+dfsg-2 |
5.0.5+dfsg-2ubuntu0.1~esm1 |
History
| Recorded | Changed | Sources |
|---|---|---|
| affected, facts | ||
| first indexed | CVE List, EUVD, GitHub Advisories, NVD, OSV |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2024-3262 is a medium vulnerability (CVSS 5.5) in Best Practical Solutions Request Tracker, published April 4, 2024. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 0.29%, the 21st percentile. Fixed in request-tracker4 4.4.6+dfsg-1.1+deb12u2.
References
incibe.es/incibe-cert/alerta-temprana/avisos/vulnerabilidad-de-exposicion-de-informacion-en-request-tracker-rt
lists.debian.org/debian-lts-announce/2025/05/msg00009.html
nvd.nist.gov/vuln/detail/CVE-2024-3262
github.com/advisories/GHSA-6426-p644-ffcf
security-tracker.debian.org/tracker/CVE-2024-3262
ubuntu.com/security/CVE-2024-3262
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cve.org/CVERecord?id=CVE-2024-3262
ubuntu.com/security/notices/USN-7692-1
ubuntu.com/security/CVE-2021-38562
ubuntu.com/security/CVE-2022-25802
ubuntu.com/security/CVE-2022-25803
ubuntu.com/security/CVE-2023-41259
ubuntu.com/security/CVE-2023-41260
ubuntu.com/security/CVE-2023-45024
ubuntu.com/security/CVE-2025-2545
ubuntu.com/security/CVE-2025-30087
ubuntu.com/security/CVE-2025-31500
ubuntu.com/security/CVE-2025-31501