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CVE-2024-3262

Information exposure vulnerability in Request Tracker (RT)

5.5 MediumFix available

Information exposure vulnerability in RT software affecting version 4.4.1. This vulnerability allows an attacker with local access to the device to retrieve sensitive information about the application, such as vulnerability tickets, because the application stores the information in the browser cache, leading to information exposure despite session termination.

Attack profile

How easy it is to exploit

Attack vector
Local
Complexity
Low
Privileges needed
Low
User interaction
None

What an attacker can affect

Confidentiality
High
Integrity
None
Availability
None

Exploit likelihood

0.29%Up 0.2 points since Apr 5, 2024
90%50%10%1%

What each source reports

CVE List Score used 5.5

Information exposure vulnerability in Request Tracker (RT)

Information exposure vulnerability in RT software affecting version 4.4.1. This vulnerability allows an attacker with local access to the device to retrieve sensitive information about the application, such as vulnerability tickets, because the application stores the information in the browser cache, leading to information exposure despite session termination.

Record
CVE-2024-3262
CVSS 3.1
5.5 MediumCVSS:3.1/AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
Weakness
CWE-200
Updated
2026-11-02
EUVDEUVD-2024-31853 5.5

Information exposure vulnerability in RT software affecting version 4.4.1. This vulnerability allows an attacker with local access to the device to retrieve sensitive information about the application, such as vulnerability tickets, because the application stores the information in the browser cache, leading to information exposure despite session termination.

Record
EUVD-2024-31853
CVSS 3.1
5.5 MediumCVSS:3.1/AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
Updated
2026-11-02
GitHub AdvisoriesGHSA-6426-p644-ffcf 5.5

Information exposure vulnerability in RT software affecting version 4.4.1. This vulnerability...

Information exposure vulnerability in RT software affecting version 4.4.1. This vulnerability allows an attacker with local access to the device to retrieve sensitive information about the application, such as vulnerability tickets, because the application stores the information in the browser cache, leading to information exposure despite session termination.

Record
GHSA-6426-p644-ffcf
CVSS 3.1
5.5 MediumCVSS:3.1/AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
Weakness
CWE-200
Updated
2026-11-02
NVD 5.5

Information exposure vulnerability in RT software affecting version 4.4.1. This vulnerability allows an attacker with local access to the device to retrieve sensitive information about the application, such as vulnerability tickets, because the application stores the information in the browser cache, leading to information exposure despite session termination.

Record
CVE-2024-3262
CVSS 3.1
5.5 MediumCVSS:3.1/AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
Weakness
CWE-200
Updated
2026-11-02
OSVDEBIAN-CVE-2024-3262 5.5

Information exposure vulnerability in RT software affecting version 4.4.1. This vulnerability allows an attacker with local access to the device to retrieve sensitive information about the application, such as vulnerability tickets, because the application stores the information in the browser cache, leading to information exposure despite session termination.

Record
DEBIAN-CVE-2024-3262
CVSS 3.1
5.5 MediumCVSS:3.1/AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
Updated
2026-11-02
OSVUBUNTU-CVE-2024-3262 5.5

Information exposure vulnerability in RT software affecting version 4.4.1. This vulnerability allows an attacker with local access to the device to retrieve sensitive information about the application, such as vulnerability tickets, because the application stores the information in the browser cache, leading to information exposure despite session termination.

Record
UBUNTU-CVE-2024-3262
CVSS 3.1
5.5 MediumCVSS:3.1/AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
Updated
2026-11-02
OSV No score

Information exposure vulnerability in RT software affecting version 4.4.1. This vulnerability allows an attacker with local access to the device to retrieve sensitive information about the application, such as vulnerability tickets, because the application stores the information in the browser cache, leading to information exposure despite session termination.

Record
CVE-2024-3262
Updated
2026-11-02
OSVUSN-7692-1 No score

request-tracker5 vulnerabilities

It was discovered that Request Tracker was susceptible to timing attacks. An attacker could possibly use this issue to access sensitive information. This issue only affected Ubuntu 22.04 LTS. (CVE-2021-38562)

It was discovered that Request Tracker was susceptible to cross-site scripting attacks when malicious attachments were supplied. An attacker could possibly use this issue to execute arbitrary code. This issue only affected Ubuntu 22.04 LTS. (CVE-2022-25802)

It was discovered that Request Tracker would incorrectly redirect users in certain instances. An attacker could possibly use this issue to cause a denial of service. This issue only affected Ubuntu 22.04 LTS. (CVE-2022-25803)

Tom Wolters discovered that Request Tracker could leak information when malicious email headers were supplied. An attacker could possibly use this issue to access sensitive information. This issue only affected Ubuntu 22.04 LTS. (CVE-2023-41259, CVE-2023-41260)

It was discovered that Request Tracker could leak information through its transaction search. An attacker with access to the transaction query builder of Request Tracker could possibly use this issue to access sensitive information. This issue only affected Ubuntu 22.04 LTS. (CVE-2023-45024)

It was discovered that Request Tracker erroneously stored ticket information in a web browser's cache. An attacker with direct access to a system could possibly use this issue to access sensitive information. This issue only affected Ubuntu 22.04 LTS and Ubuntu 24.04 LTS. (CVE-2024-3262)

It was discovered that Request Tracker made use of an obsolete cryptographic algorithm for emails sent with S/MIME encryption. An attacker could possibly use this issue to access sensitive information. (CVE-2025-2545)

It was discovered that Request Tracker was susceptible to cross-site scripting attacks when malicious parameters were included in a search URL. An attacker could possibly use this issue to execute arbitrary code. (CVE-2025-30087)

It was discovered that Request Tracker was susceptible to cross-site scripting attacks when malicious permalinks or assets were provided. An attacker could possibly use this issue to execute arbitrary code. (CVE-2025-31500, CVE-2025-31501)

Record
USN-7692-1
Updated
2026-11-02

Affected products

Affected packages

Affected packages
PackageAffectedFixed
request-tracker4
Debian:12
before 4.4.6+dfsg-1.1+deb12u2, plus listed versions
4.4.6+dfsg-1.14.4.6+dfsg-1.1+deb12u1
4.4.6+dfsg-1.1+deb12u2
request-tracker5
Debian:12
before 5.0.3+dfsg-3~deb12u3, plus listed versions
5.0.3+dfsg-25.0.3+dfsg-3~deb12u15.0.3+dfsg-3~deb12u2
5.0.3+dfsg-3~deb12u3
request-tracker5
Debian:13
before 5.0.7+dfsg-1
5.0.7+dfsg-1
request-tracker5
Debian:14
before 5.0.7+dfsg-1
5.0.7+dfsg-1
request-tracker4
Debian:11
From an advisory covering 3 CVEs
before 4.4.4+dfsg-2+deb11u4, plus listed versions
4.4.4+dfsg-24.4.4+dfsg-2+deb11u14.4.4+dfsg-2+deb11u24.4.4+dfsg-2+deb11u3
4.4.4+dfsg-2+deb11u4
request-tracker5
Debian:12
From an advisory covering 5 CVEs
before 5.0.3+dfsg-3~deb12u3, plus listed versions
5.0.3+dfsg-25.0.3+dfsg-3~deb12u15.0.3+dfsg-3~deb12u2
5.0.3+dfsg-3~deb12u3
request-tracker4
Debian:12
From an advisory covering 3 CVEs
before 4.4.6+dfsg-1.1+deb12u2, plus listed versions
4.4.6+dfsg-1.14.4.6+dfsg-1.1+deb12u1
4.4.6+dfsg-1.1+deb12u2
request-tracker4
Ubuntu:16.04:LTS
All versions, plus listed versions
4.2.11-24.2.12-34.2.12-44.2.12-5
None known
request-tracker4
Ubuntu:Pro:18.04:LTS
All versions, plus listed versions
4.4.1-54.4.2-14.4.2-24.4.2-2ubuntu0.1~esm1
None known
request-tracker4
Ubuntu:20.04:LTS
All versions, plus listed versions
4.4.3-24.4.3-2+deb10u3build0.20.04.1
None known
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Affected packages
PackageAffectedFixed
request-tracker4
Ubuntu:22.04:LTS
All versions, plus listed versions
4.4.4+dfsg-2ubuntu14.4.4+dfsg-2ubuntu1.22.04.1
None known
request-tracker5
Ubuntu:Pro:22.04:LTS
before 5.0.1+dfsg-1ubuntu1+esm1, plus listed versions
5.0.1+dfsg-1ubuntu1
5.0.1+dfsg-1ubuntu1+esm1
request-tracker4
Ubuntu:24.04:LTS
All versions, plus listed versions
4.4.4+dfsg-2ubuntu14.4.4+dfsg-2ubuntu24.4.7+dfsg-1
None known
request-tracker5
Ubuntu:Pro:24.04:LTS
before 5.0.5+dfsg-2ubuntu0.1~esm1, plus listed versions
5.0.1+dfsg-1ubuntu15.0.5+dfsg-2
5.0.5+dfsg-2ubuntu0.1~esm1
request-tracker4
Ubuntu:25.10
All versions, plus listed versions
4.4.7+dfsg-4syncable1
None known
request-tracker4
Ubuntu:26.04:LTS
All versions, plus listed versions
4.4.7+dfsg-4syncable1
None known
request-tracker5
Ubuntu:Pro:22.04:LTS
From an advisory covering 11 CVEs
before 5.0.1+dfsg-1ubuntu1+esm1, plus listed versions
5.0.1+dfsg-1ubuntu1
5.0.1+dfsg-1ubuntu1+esm1
request-tracker5
Ubuntu:Pro:24.04:LTS
From an advisory covering 11 CVEs
before 5.0.5+dfsg-2ubuntu0.1~esm1, plus listed versions
5.0.1+dfsg-1ubuntu15.0.5+dfsg-2
5.0.5+dfsg-2ubuntu0.1~esm1

History

History
RecordedChangedSources
affected, facts
first indexedCVE List, EUVD, GitHub Advisories, NVD, OSV

Dates are when Every CVE recorded each change. Upstream dates may differ.

In short

CVE-2024-3262 is a medium vulnerability (CVSS 5.5) in Best Practical Solutions Request Tracker, published April 4, 2024. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 0.29%, the 21st percentile. Fixed in request-tracker4 4.4.6+dfsg-1.1+deb12u2.

References

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