CVE-2010-3497
Symantec Norton AntiVirus 2011 does not properly interact with the processing of hcp:// URLs by...
Symantec Norton AntiVirus 2011 does not properly interact with the processing of hcp:// URLs by the Microsoft Help and Support Center, which makes it easier for remote attackers to execute arbitrary code via malware that is correctly detected by this product, but with a detection approach that occurs too late to stop the code execution. NOTE: the researcher indicates that a vendor response was received, stating that this issue "falls into the work of our Firewall and not our AV (per our methodology of layers of defense)."
Exploit likelihood
What each source reports
NVD Score used
Symantec Norton AntiVirus 2011 does not properly interact with the processing of hcp:// URLs by the Microsoft Help and Support Center, which makes it easier for remote attackers to execute arbitrary code via malware that is correctly detected by this product, but with a detection approach that occurs too late to stop the code execution. NOTE: the researcher indicates that a vendor response was received, stating that this issue "falls into the work of our Firewall and not our AV (per our methodology of layers of defense)."
- Record
CVE-2010-3497- CVSS 2.0
- 6.4 Medium
AV:N/AC:L/Au:N/C:N/I:P/A:P - Weakness
- CWE-264
- Updated
- 2026-11-02
CVE List No score
Symantec Norton AntiVirus 2011 does not properly interact with the processing of hcp:// URLs by the Microsoft Help and Support Center, which makes it easier for remote attackers to execute arbitrary code via malware that is correctly detected by this product, but with a detection approach that occurs too late to stop the code execution. NOTE: the researcher indicates that a vendor response was received, stating that this issue "falls into the work of our Firewall and not our AV (per our methodology of layers of defense)."
- Record
CVE-2010-3497- Updated
- 2026-11-02
EUVDEUVD-2010-3493 No score
Symantec Norton AntiVirus 2011 does not properly interact with the processing of hcp:// URLs by the Microsoft Help and Support Center, which makes it easier for remote attackers to execute arbitrary code via malware that is correctly detected by this product, but with a detection approach that occurs too late to stop the code execution. NOTE: the researcher indicates that a vendor response was received, stating that this issue "falls into the work of our Firewall and not our AV (per our methodology of layers of defense)."
- Record
EUVD-2010-3493- Updated
- 2026-11-03
GitHub AdvisoriesGHSA-52mx-3vcf-9vxc No score
Symantec Norton AntiVirus 2011 does not properly interact with the processing of hcp:// URLs by...
Symantec Norton AntiVirus 2011 does not properly interact with the processing of hcp:// URLs by the Microsoft Help and Support Center, which makes it easier for remote attackers to execute arbitrary code via malware that is correctly detected by this product, but with a detection approach that occurs too late to stop the code execution. NOTE: the researcher indicates that a vendor response was received, stating that this issue "falls into the work of our Firewall and not our AV (per our methodology of layers of defense)."
- Record
GHSA-52mx-3vcf-9vxc- Updated
- 2026-11-02
Affected products
History
| Recorded | Changed | Sources |
|---|---|---|
| aliases | EUVD | |
| first indexed | CVE List, GitHub Advisories, NVD |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2010-3497 is a medium vulnerability (CVSS 6.4) in Symantec Norton Antivirus, published August 22, 2012. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 2.89%, the 86th percentile. No source names a fixed version.