CVE-2020-11466
An issue was discovered in Deskpro before 2019.8.0. The /api/tickets endpoint failed to properly...
An issue was discovered in Deskpro before 2019.8.0. The /api/tickets endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve arbitrary information about all helpdesk tickets stored in database with numerous filters. This leaked sensitive information to unauthorized parties. Additionally, it leaked ticket authentication code, making it possible to make changes to a ticket.
Attack profile
How easy it is to exploit
- Attack vector
- Network
- Complexity
- Low
- Privileges needed
- Low
- User interaction
- None
What an attacker can affect
- Confidentiality
- High
- Integrity
- Low
- Availability
- Low
Exploit likelihood
What each source reports
CVE List Score used
An issue was discovered in Deskpro before 2019.8.0. The /api/tickets endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve arbitrary information about all helpdesk tickets stored in database with numerous filters. This leaked sensitive information to unauthorized parties. Additionally, it leaked ticket authentication code, making it possible to make changes to a ticket.
- Record
CVE-2020-11466- CVSS 3.0
- 7.6 High
CVSS:3.0/AC:L/AV:N/A:L/C:H/I:L/PR:L/S:U/UI:N - Updated
- 2026-11-02
EUVDEUVD-2020-3820
An issue was discovered in Deskpro before 2019.8.0. The /api/tickets endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve arbitrary information about all helpdesk tickets stored in database with numerous filters. This leaked sensitive information to unauthorized parties. Additionally, it leaked ticket authentication code, making it possible to make changes to a ticket.
- Record
EUVD-2020-3820- CVSS 3.0
- 7.6 High
CVSS:3.0/AC:L/AV:N/A:L/C:H/I:L/PR:L/S:U/UI:N - Updated
- 2026-11-03
GitHub AdvisoriesGHSA-r6x8-c338-2jr5 No score
An issue was discovered in Deskpro before 2019.8.0. The /api/tickets endpoint failed to properly...
An issue was discovered in Deskpro before 2019.8.0. The /api/tickets endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve arbitrary information about all helpdesk tickets stored in database with numerous filters. This leaked sensitive information to unauthorized parties. Additionally, it leaked ticket authentication code, making it possible to make changes to a ticket.
- Record
GHSA-r6x8-c338-2jr5- Weakness
- CWE-200
- Updated
- 2026-11-02
NVD
An issue was discovered in Deskpro before 2019.8.0. The /api/tickets endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve arbitrary information about all helpdesk tickets stored in database with numerous filters. This leaked sensitive information to unauthorized parties. Additionally, it leaked ticket authentication code, making it possible to make changes to a ticket.
- Record
CVE-2020-11466- CVSS 3.1
- 4.3 Medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N - CVSS 3.0
- 7.6 High
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:L/A:L - CVSS 2.0
- 4.0 Medium
AV:N/AC:L/Au:S/C:P/I:N/A:N - Weakness
- CWE-269
- Updated
- 2026-11-02
Affected products
History
| Recorded | Changed | Sources |
|---|---|---|
| aliases | EUVD | |
| first indexed | CVE List, GitHub Advisories, NVD |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2020-11466 is a high vulnerability (CVSS 7.6) in Deskpro, published April 1, 2020. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 1.23%, the 69th percentile. No source names a fixed version.