CVE-2023-38056
Code execution via System Configuration
Improper Neutralization of commands allowed to be executed via OTRS System Configuration e.g. SchedulerCronTaskModule using UnitTests modules allows any authenticated attacker with admin privileges local execution of Code.This issue affects OTRS: from 7.0.X before 7.0.45, from 8.0.X before 8.0.35; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.
Attack profile
How easy it is to exploit
- Attack vector
- Network
- Complexity
- Low
- Privileges needed
- High
- User interaction
- None
What an attacker can affect
- Confidentiality
- High
- Integrity
- High
- Availability
- High
Exploit likelihood
What each source reports
CVE List Score used
Code execution via System Configuration
Improper Neutralization of commands allowed to be executed via OTRS System Configuration e.g. SchedulerCronTaskModule using UnitTests modules allows any authenticated attacker with admin privileges local execution of Code.This issue affects OTRS: from 7.0.X before 7.0.45, from 8.0.X before 8.0.35; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.
- Record
CVE-2023-38056- CVSS 3.1
- 7.2 High
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H - Weakness
- CWE-78
- Updated
- 2026-11-02
EUVDEUVD-2023-41882
Improper Neutralization of commands allowed to be executed via OTRS System Configuration e.g. SchedulerCronTaskModule using UnitTests modules allows any authenticated attacker with admin privileges local execution of Code.This issue affects OTRS: from 7.0.X before 7.0.45, from 8.0.X before 8.0.35; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.
- Record
EUVD-2023-41882- CVSS 3.1
- 7.2 High
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H - Updated
- 2026-11-03
GitHub AdvisoriesGHSA-236v-xxhj-r9jw
Improper Neutralization of commands allowed to be executed via OTRS System Configuration e.g....
Improper Neutralization of commands allowed to be executed via OTRS System Configuration e.g. SchedulerCronTaskModule using UnitTests modules allows any authenticated attacker with admin privileges local execution of Code.This issue affects OTRS: from 7.0.X before 7.0.45, from 8.0.X before 8.0.35; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.
- Record
GHSA-236v-xxhj-r9jw- CVSS 3.1
- 7.2 High
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H - Weakness
- CWE-78
- Updated
- 2026-11-02
NVD
Improper Neutralization of commands allowed to be executed via OTRS System Configuration e.g. SchedulerCronTaskModule using UnitTests modules allows any authenticated attacker with admin privileges local execution of Code.This issue affects OTRS: from 7.0.X before 7.0.45, from 8.0.X before 8.0.35; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.
- Record
CVE-2023-38056- CVSS 3.1
- 7.2 High
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H - Weakness
- CWE-78
- Updated
- 2026-11-02
OSVUBUNTU-CVE-2023-38056
Improper Neutralization of commands allowed to be executed via OTRS System Configuration e.g. SchedulerCronTaskModule using UnitTests modules allows any authenticated attacker with admin privileges local execution of Code.This issue affects OTRS: from 7.0.X before 7.0.45, from 8.0.X before 8.0.35; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.
- Record
UBUNTU-CVE-2023-38056- CVSS 3.1
- 7.2 High
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H - Updated
- 2026-11-02
Affected products
Affected packages
| Package | Affected | Fixed |
|---|---|---|
otrs2Ubuntu:16.04:LTS |
All versions, plus listed versions 4.0.10-15.0.1-15.0.1-25.0.2-15.0.3-15.0.5-15.0.6-15.0.7-1 |
None known |
otrs2Ubuntu:18.04:LTS |
All versions, plus listed versions 5.0.23-15.0.24-16.0.1-16.0.2-16.0.3-16.0.4-16.0.5-1 |
None known |
otrs2Ubuntu:20.04:LTS |
All versions, plus listed versions 6.0.20-16.0.23-26.0.24-16.0.25-16.0.25-26.0.25-36.0.26-1 |
None known |
otrs2Ubuntu:22.04:LTS |
All versions, plus listed versions 6.0.32-66.1.2-16.2.1-16.2.2-2 |
None known |
znunyUbuntu:24.04:LTS |
All versions, plus listed versions 6.5.3-16.5.4-16.5.5-16.5.6-1 |
None known |
znunyUbuntu:25.10 |
All versions, plus listed versions 6.5.14-16.5.15-2 |
None known |
znunyUbuntu:26.10 |
All versions, plus listed versions 6.5.18-16.5.20-16.5.21-16.5.22-16.5.23-1 |
None known |
znunyUbuntu:26.04:LTS |
All versions, plus listed versions 6.5.15-26.5.18-1 |
None known |
History
| Recorded | Changed | Sources |
|---|---|---|
| aliases, published | EUVD | |
| first indexed | CVE List, GitHub Advisories, NVD, OSV |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2023-38056 is a high vulnerability (CVSS 7.2) in Otrs, published July 24, 2023. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 0.87%, the 59th percentile. No source names a fixed version.