CVE-2023-5421
Possible XSS execution in customer information
An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before. This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.
Attack profile
How easy it is to exploit
- Attack vector
- Adjacent network
- Complexity
- Low
- Privileges needed
- High
- User interaction
- None
What an attacker can affect
- Confidentiality
- Low
- Integrity
- Low
- Availability
- None
Exploit likelihood
What each source reports
CVE List Score used
Possible XSS execution in customer information
An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before. This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.
- Record
CVE-2023-5421- CVSS 3.1
- 3.5 Low
CVSS:3.1/AV:A/AC:L/PR:H/UI:N/S:U/C:L/I:L/A:N - Weakness
- CWE-20
- Updated
- 2026-11-02
EUVDEUVD-2023-57736
An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before. This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.
- Record
EUVD-2023-57736- CVSS 3.1
- 3.5 Low
CVSS:3.1/AV:A/AC:L/PR:H/UI:N/S:U/C:L/I:L/A:N - Updated
- 2026-11-03
GitHub AdvisoriesGHSA-hqj4-p6qw-7mf2
An attacker who is logged into OTRS as an user with privileges to create and change customer user...
An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before. This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.
- Record
GHSA-hqj4-p6qw-7mf2- CVSS 3.1
- 3.5 Low
CVSS:3.1/AV:A/AC:L/PR:H/UI:N/S:U/C:L/I:L/A:N - Weakness
- CWE-20, CWE-79
- Updated
- 2026-11-02
NVD
An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before. This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.
- Record
CVE-2023-5421- CVSS 3.1
- 3.5 Low
CVSS:3.1/AV:A/AC:L/PR:H/UI:N/S:U/C:L/I:L/A:N - CVSS 3.1
- 5.5 Medium
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:C/C:L/I:L/A:N - Weakness
- CWE-20, CWE-79
- Updated
- 2026-11-02
OSVUBUNTU-CVE-2023-5421
An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before. This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.
- Record
UBUNTU-CVE-2023-5421- CVSS 3.1
- 3.5 Low
CVSS:3.1/AV:A/AC:L/PR:H/UI:N/S:U/C:L/I:L/A:N - CVSS 3.1
- 5.5 Medium
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:C/C:L/I:L/A:N - Updated
- 2026-11-02
Affected products
Affected packages
| Package | Affected | Fixed |
|---|---|---|
otrs2Ubuntu:16.04:LTS |
All versions, plus listed versions 4.0.10-15.0.1-15.0.1-25.0.2-15.0.3-15.0.5-15.0.6-15.0.7-1 |
None known |
otrs2Ubuntu:18.04:LTS |
All versions, plus listed versions 5.0.23-15.0.24-16.0.1-16.0.2-16.0.3-16.0.4-16.0.5-1 |
None known |
otrs2Ubuntu:20.04:LTS |
All versions, plus listed versions 6.0.20-16.0.23-26.0.24-16.0.25-16.0.25-26.0.25-36.0.26-1 |
None known |
otrs2Ubuntu:22.04:LTS |
All versions, plus listed versions 6.0.32-66.1.2-16.2.1-16.2.2-2 |
None known |
znunyUbuntu:24.04:LTS |
All versions, plus listed versions 6.5.3-16.5.4-16.5.5-16.5.6-1 |
None known |
znunyUbuntu:25.10 |
All versions, plus listed versions 6.5.14-16.5.15-2 |
None known |
znunyUbuntu:26.10 |
All versions, plus listed versions 6.5.18-16.5.20-16.5.21-16.5.22-16.5.23-1 |
None known |
znunyUbuntu:26.04:LTS |
All versions, plus listed versions 6.5.15-26.5.18-1 |
None known |
History
| Recorded | Changed | Sources |
|---|---|---|
| aliases, published | EUVD | |
| first indexed | CVE List, GitHub Advisories, NVD, OSV |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2023-5421 is a low vulnerability (CVSS 3.5) in Otrs, published October 16, 2023. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 0.45%, the 38th percentile. No source names a fixed version.