CVE-2024-23794
Agents are able to lock the ticket without the "Owner" permission
An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS:
- 8.0.X
- 2023.X
- from 2024.X through 2024.4.x
Attack profile
How easy it is to exploit
- Attack vector
- Network
- Complexity
- Low
- Privileges needed
- High
- User interaction
- Required
What an attacker can affect
- Confidentiality
- High
- Integrity
- Low
- Availability
- None
Exploit likelihood
What each source reports
CVE List Score used
Agents are able to lock the ticket without the "Owner" permission
An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS:
- 8.0.X
- 2023.X
- from 2024.X through 2024.4.x
- Record
CVE-2024-23794- CVSS 3.1
- 5.2 Medium
CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N - Weakness
- CWE-266
- Updated
- 2026-11-02
EUVDEUVD-2024-21247
An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS:
- 8.0.X
- 2023.X
- from 2024.X through 2024.4.x
- Record
EUVD-2024-21247- CVSS 3.1
- 5.2 Medium
CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N - Updated
- 2026-11-03
GitHub AdvisoriesGHSA-295x-34p8-7q26
An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can...
An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS:
- 8.0.X
- 2023.X
- from 2024.X through 2024.4.x
- Record
GHSA-295x-34p8-7q26- CVSS 3.1
- 10.0 Critical
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:H/I:H/A:H - Weakness
- CWE-266
- Updated
- 2026-11-02
NVD
An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS:
- 8.0.X
- 2023.X
- from 2024.X through 2024.4.x
- Record
CVE-2024-23794- CVSS 3.1
- 5.2 Medium
CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N - CVSS 3.1
- 7.5 High
CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:H - Weakness
- CWE-266
- Updated
- 2026-11-02
Affected products
History
| Recorded | Changed | Sources |
|---|---|---|
| aliases, published | EUVD | |
| first indexed | CVE List, GitHub Advisories, NVD |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2024-23794 is a medium vulnerability (CVSS 5.2) in Otrs, published July 15, 2024. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 0.27%, the 19th percentile. No source names a fixed version.