CVE-2026-39384
FreeScout Customer Merge Cross-Mailbox Authorization Bypass
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.212, FreeScout does not take the limit_user_customer_visibility parameter into account when merging customers. This vulnerability is fixed in 1.8.212.
Attack profile
How easy it is to exploit
- Attack vector
- Network
- Complexity
- Low
- Privileges needed
- Low
- User interaction
- None
What an attacker can affect
- Confidentiality
- Low
- Integrity
- High
- Availability
- Low
Exploit likelihood
What each source reports
CVE List Score used
FreeScout Customer Merge Cross-Mailbox Authorization Bypass
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.212, FreeScout does not take the limit_user_customer_visibility parameter into account when merging customers. This vulnerability is fixed in 1.8.212.
- Record
CVE-2026-39384- CVSS 3.1
- 7.6 High
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:L - Weakness
- CWE-639
- Updated
- 2026-11-02
EUVDEUVD-2026-19740
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.212, FreeScout does not take the limit_user_customer_visibility parameter into account when merging customers. This vulnerability is fixed in 1.8.212.
- Record
EUVD-2026-19740- CVSS 3.1
- 7.6 High
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:L - Updated
- 2026-11-02
NVD
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.212, FreeScout does not take the limit_user_customer_visibility parameter into account when merging customers. This vulnerability is fixed in 1.8.212.
- Record
CVE-2026-39384- CVSS 3.1
- 7.6 High
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:L - Weakness
- CWE-639
- Updated
- 2026-11-02
OSV
FreeScout Customer Merge Cross-Mailbox Authorization Bypass
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.212, FreeScout does not take the limit_user_customer_visibility parameter into account when merging customers. This vulnerability is fixed in 1.8.212.
- Record
CVE-2026-39384- CVSS 3.1
- 7.6 High
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:L - Weakness
- CWE-639
- Updated
- 2026-11-02
Affected products
History
| Recorded | Changed | Sources |
|---|---|---|
| first indexed | CVE List, EUVD, NVD, OSV |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2026-39384 is a high vulnerability (CVSS 7.6) in Freescout, published April 7, 2026. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 0.24%, the 15th percentile. No source names a fixed version.