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CVE-2018-14593

An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.9, 5.0.x through 5...

8.8 HighFix available

CVE-2018-14593 is a high vulnerability (CVSS 8.8) in Otrs Open Ticket Request System, published August 3, 2018. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 1.90%, the 80th percentile. Fixed in otrs2 6.0.10-1.

What does this mean?
Severity
8.8 HighCVSS 3.0, NVD
Exploit chance
1.90%EPSS, 80th percentile
Exploitation
None knownNot on CISA’s or ENISA’s lists
Fixed in
6.0.10-1otrs2 +4 more

Description

An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.9, 5.0.x through 5.0.28, and 4.0.x through 4.0.30. An attacker who is logged into OTRS as an agent may escalate their privileges by accessing a specially crafted URL.

Attack profile

How easy it is to exploit

Attack vector
Network
Complexity
Low
Privileges needed
Low
User interaction
None

What an attacker can affect

Confidentiality
High
Integrity
High
Availability
High

Exploit likelihood

1.90%Up 1.1 points since Apr 14, 2021
90%50%10%1%

Affected products

Affected packages

Affected packages
PackageAffectedFixed
otrs2
Debian:11
before 6.0.10-1, plus listed versions
2.0.4p01-102.0.4p01-112.0.4p01-122.0.4p01-132.0.4p01-14
Show 45 moreShow less
2.0.4p01-14.12.0.4p01-152.0.4p01-162.0.4p01-172.0.4p01-182.0.4p01-62.0.4p01-72.0.4p01-82.0.4p01-92.0.99beta1-12.0.99beta1-22.1.1-12.1.3-12.1.4-12.1.4-22.1.5-12.1.5-22.1.5-32.1.6-12.1.7-12.1.7-22.2.0~beta2-12.2.0~beta3-12.2.1-12.2.2-12.2.3-12.2.4-12.2.5-12.2.5-22.2.6-12.2.7-12.2.7-22.2.7-2lenny12.2.7-2lenny22.2.7-2lenny32.2.7-32.3.2-12.3.2-22.3.3-12.3.4-12.3.4-22.3.4-32.3.4-42.3.4-52.3.4-6
6.0.10-1
otrs2
Debian:8
before 3.3.18-1+deb8u5, plus listed versions
3.3.10-13.3.11-13.3.18-1+deb8u13.3.18-1+deb8u23.3.18-1+deb8u3
Show 6 moreShow less
3.3.18-1+deb8u43.3.18-1~deb7u13.3.18-1~deb7u23.3.18-1~deb7u33.3.9-33.3.9-3+deb8u1
3.3.18-1+deb8u5
otrs2
Debian:9
From an advisory covering 3 CVEs
before 5.0.16-1+deb9u6, plus listed versions
2.0.4p01-102.0.4p01-112.0.4p01-122.0.4p01-132.0.4p01-14
Show 45 moreShow less
2.0.4p01-14.12.0.4p01-152.0.4p01-162.0.4p01-172.0.4p01-182.0.4p01-62.0.4p01-72.0.4p01-82.0.4p01-92.0.99beta1-12.0.99beta1-22.1.1-12.1.3-12.1.4-12.1.4-22.1.5-12.1.5-22.1.5-32.1.6-12.1.7-12.1.7-22.2.0~beta2-12.2.0~beta3-12.2.1-12.2.2-12.2.3-12.2.4-12.2.5-12.2.5-22.2.6-12.2.7-12.2.7-22.2.7-2lenny12.2.7-2lenny22.2.7-2lenny32.2.7-32.3.2-12.3.2-22.3.3-12.3.4-12.3.4-22.3.4-32.3.4-42.3.4-52.3.4-6
5.0.16-1+deb9u6
otrs2
Ubuntu:16.04:LTS
All versions, plus listed versions
4.0.10-15.0.1-15.0.1-25.0.2-15.0.3-15.0.5-15.0.6-15.0.7-1
None known
otrs2
Ubuntu:18.04:LTS
All versions, plus listed versions
5.0.23-15.0.24-16.0.1-16.0.2-16.0.3-16.0.4-16.0.5-1
None known

What each source reports

NVD Score used8.8

An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.9, 5.0.x through 5.0.28, and 4.0.x through 4.0.30. An attacker who is logged into OTRS as an agent may escalate their privileges by accessing a specially crafted URL.

Record
CVE-2018-14593
CVSS 3.0
8.8 HighCVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
CVSS 2.0
6.5 MediumAV:N/AC:L/Au:S/C:P/I:P/A:P
Updated
2026-11-02
CVE ListNo score

An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.9, 5.0.x through 5.0.28, and 4.0.x through 4.0.30. An attacker who is logged into OTRS as an agent may escalate their privileges by accessing a specially crafted URL.

Record
CVE-2018-14593
Updated
2026-11-02
EUVDEUVD-2018-6500No score

An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.9, 5.0.x through 5.0.28, and 4.0.x through 4.0.30. An attacker who is logged into OTRS as an agent may escalate their privileges by accessing a specially crafted URL.

Record
EUVD-2018-6500
Updated
2026-11-03
GitHub AdvisoriesGHSA-22wj-vpf8-3m9x8.8

An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.9, 5.0.x through 5...

An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.9, 5.0.x through 5.0.28, and 4.0.x through 4.0.30. An attacker who is logged into OTRS as an agent may escalate their privileges by accessing a specially crafted URL.

Record
GHSA-22wj-vpf8-3m9x
CVSS 3.0
8.8 HighCVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
Updated
2026-11-02
OSV8.8

An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.9, 5.0.x through 5.0.28, and 4.0.x through 4.0.30. An attacker who is logged into OTRS as an agent may escalate their privileges by accessing a specially crafted URL.

Record
CVE-2018-14593
CVSS 3.0
8.8 HighCVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
Updated
2026-11-02
OSVDEBIAN-CVE-2018-145938.8

An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.9, 5.0.x through 5.0.28, and 4.0.x through 4.0.30. An attacker who is logged into OTRS as an agent may escalate their privileges by accessing a specially crafted URL.

Record
DEBIAN-CVE-2018-14593
CVSS 3.0
8.8 HighCVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
Updated
2026-11-02
OSVUBUNTU-CVE-2018-145938.8

An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.9, 5.0.x through 5.0.28, and 4.0.x through 4.0.30. An attacker who is logged into OTRS as an agent may escalate their privileges by accessing a specially crafted URL.

Record
UBUNTU-CVE-2018-14593
CVSS 3.0
8.8 HighCVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
Updated
2026-11-02

History

History
RecordedChangedSources
affected, facts
aliasesEUVD
first indexedCVE List, GitHub Advisories, NVD, OSV

Dates are when Every CVE recorded each change. Upstream dates may differ.

References

This page doesn't list everything

Left out here: 301 versions. The JSON record has them.

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