CVE-2012-2582
Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) Help...
CVE-2012-2582 is a medium vulnerability (CVSS 4.3) in Otrs, published August 23, 2012. Public exploit code exists. EPSS puts the chance of exploitation in the next 30 days at 4.20%, the 91st percentile. Fixed in otrs2 3.1.7+dfsg1-4.
- Severity
- 4.3 MediumCVSS 2.0, NVD
- Exploit chance
- 4.20%EPSS, 91st percentile
- Exploitation
- None known1 public exploit
- Fixed in
3.1.7+dfsg1-4otrs2 +2 more
Description
Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.13, 3.0.x before 3.0.15, and 3.1.x before 3.1.9, and OTRS ITSM 2.1.x before 2.1.5, 3.0.x before 3.0.6, and 3.1.x before 3.1.6, allow remote attackers to inject arbitrary web script or HTML via an e-mail message body with (1) a Cascading Style Sheets (CSS) expression property in the STYLE attribute of an arbitrary element or (2) UTF-7 text in an HTTP-EQUIV="CONTENT-TYPE" META element.
Exploit likelihood
Affected products
Affected packages
| Package | Affected | Fixed |
|---|---|---|
otrs2Debian:11 | before 3.1.7+dfsg1-4, plus listed versions 2.0.4p01-102.0.4p01-112.0.4p01-122.0.4p01-132.0.4p01-14 Show 45 moreShow less2.0.4p01-14.12.0.4p01-152.0.4p01-162.0.4p01-172.0.4p01-182.0.4p01-62.0.4p01-72.0.4p01-82.0.4p01-92.0.99beta1-12.0.99beta1-22.1.1-12.1.3-12.1.4-12.1.4-22.1.5-12.1.5-22.1.5-32.1.6-12.1.7-12.1.7-22.2.0~beta2-12.2.0~beta3-12.2.1-12.2.2-12.2.3-12.2.4-12.2.5-12.2.5-22.2.6-12.2.7-12.2.7-22.2.7-2lenny12.2.7-2lenny22.2.7-2lenny32.2.7-32.3.2-12.3.2-22.3.3-12.3.4-12.3.4-22.3.4-32.3.4-42.3.4-52.3.4-6 | 3.1.7+dfsg1-4 |
otrs2Debian:6.0 From an advisory covering 2 CVEs | before 2.4.9+dfsg1-3+squeeze3, plus listed versions 2.4.9+dfsg1-32.4.9+dfsg1-3+squeeze1 | 2.4.9+dfsg1-3+squeeze3 |
otrsopenSUSE:Tumbleweed From an advisory covering 14 CVEs | before 3.3.14-37.1 | 3.3.14-37.1 |
Public exploits
Links only. Every CVE stores no exploit code.
| Source | Link | Date |
|---|---|---|
| Exploit-DB | OTRS Open Technology Real Services 3.1.4 - Persistent Cross-Site Scripting | 2012-08-08 |
What each source reports
NVD Score used 4.3
Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.13, 3.0.x before 3.0.15, and 3.1.x before 3.1.9, and OTRS ITSM 2.1.x before 2.1.5, 3.0.x before 3.0.6, and 3.1.x before 3.1.6, allow remote attackers to inject arbitrary web script or HTML via an e-mail message body with (1) a Cascading Style Sheets (CSS) expression property in the STYLE attribute of an arbitrary element or (2) UTF-7 text in an HTTP-EQUIV="CONTENT-TYPE" META element.
- Record
CVE-2012-2582- CVSS 2.0
- 4.3 Medium
AV:N/AC:M/Au:N/C:N/I:P/A:N - Weakness
- CWE-79
- Updated
- 2026-11-02
CVE ListNo score
Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.13, 3.0.x before 3.0.15, and 3.1.x before 3.1.9, and OTRS ITSM 2.1.x before 2.1.5, 3.0.x before 3.0.6, and 3.1.x before 3.1.6, allow remote attackers to inject arbitrary web script or HTML via an e-mail message body with (1) a Cascading Style Sheets (CSS) expression property in the STYLE attribute of an arbitrary element or (2) UTF-7 text in an HTTP-EQUIV="CONTENT-TYPE" META element.
- Record
CVE-2012-2582- Updated
- 2026-11-02
EUVDEUVD-2012-2568No score
Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.13, 3.0.x before 3.0.15, and 3.1.x before 3.1.9, and OTRS ITSM 2.1.x before 2.1.5, 3.0.x before 3.0.6, and 3.1.x before 3.1.6, allow remote attackers to inject arbitrary web script or HTML via an e-mail message body with (1) a Cascading Style Sheets (CSS) expression property in the STYLE attribute of an arbitrary element or (2) UTF-7 text in an HTTP-EQUIV="CONTENT-TYPE" META element.
- Record
EUVD-2012-2568- Updated
- 2026-11-03
GitHub AdvisoriesGHSA-74m7-9rv3-r9vpNo score
Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) Help...
Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.13, 3.0.x before 3.0.15, and 3.1.x before 3.1.9, and OTRS ITSM 2.1.x before 2.1.5, 3.0.x before 3.0.6, and 3.1.x before 3.1.6, allow remote attackers to inject arbitrary web script or HTML via an e-mail message body with (1) a Cascading Style Sheets (CSS) expression property in the STYLE attribute of an arbitrary element or (2) UTF-7 text in an HTTP-EQUIV="CONTENT-TYPE" META element.
- Record
GHSA-74m7-9rv3-r9vp- Weakness
- CWE-79
- Updated
- 2026-11-02
OSVNo score
Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.13, 3.0.x before 3.0.15, and 3.1.x before 3.1.9, and OTRS ITSM 2.1.x before 2.1.5, 3.0.x before 3.0.6, and 3.1.x before 3.1.6, allow remote attackers to inject arbitrary web script or HTML via an e-mail message body with (1) a Cascading Style Sheets (CSS) expression property in the STYLE attribute of an arbitrary element or (2) UTF-7 text in an HTTP-EQUIV="CONTENT-TYPE" META element.
- Record
CVE-2012-2582- Updated
- 2026-11-02
OSVDEBIAN-CVE-2012-2582No score
Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.13, 3.0.x before 3.0.15, and 3.1.x before 3.1.9, and OTRS ITSM 2.1.x before 2.1.5, 3.0.x before 3.0.6, and 3.1.x before 3.1.6, allow remote attackers to inject arbitrary web script or HTML via an e-mail message body with (1) a Cascading Style Sheets (CSS) expression property in the STYLE attribute of an arbitrary element or (2) UTF-7 text in an HTTP-EQUIV="CONTENT-TYPE" META element.
- Record
DEBIAN-CVE-2012-2582- Updated
- 2026-11-02
OSVopenSUSE-SU-2024:10073-1No score
otrs-3.3.16-37.1 on GA media
These are all security issues fixed in the otrs-3.3.16-37.1 package on the GA media of openSUSE Tumbleweed.
- Record
openSUSE-SU-2024:10073-1- Updated
- 2026-11-02
History
| Recorded | Changed | Sources |
|---|---|---|
| affected, facts | ||
| aliases | EUVD | |
| first indexed | CVE List, Exploit-DB, GitHub Advisories, NVD, OSV |
Dates are when Every CVE recorded each change. Upstream dates may differ.
References
lists.opensuse.org/opensuse-updates/2012-09/msg00024.html
otrs.com/en/open-source/community-news/security-advisories/security-advisory-2012-01
kb.cert.org/vuls/id/582879
secunia.com/advisories/50513
debian.org/security/2012/dsa-2536
nvd.nist.gov/vuln/detail/CVE-2012-2582
Show 16 moreShow less
github.com/advisories/GHSA-74m7-9rv3-r9vp
security-tracker.debian.org/tracker/CVE-2012-2582
suse.com/security/cve/CVE-2012-2582
suse.com/security/cve/CVE-2012-4600
suse.com/security/cve/CVE-2012-4751
suse.com/security/cve/CVE-2013-2625
suse.com/security/cve/CVE-2013-2637
suse.com/security/cve/CVE-2013-3551
suse.com/security/cve/CVE-2013-4088
suse.com/security/cve/CVE-2013-4717
suse.com/security/cve/CVE-2013-4718
suse.com/security/cve/CVE-2014-1695
suse.com/security/cve/CVE-2014-2553
suse.com/security/cve/CVE-2014-2554
suse.com/security/cve/CVE-2014-9324
suse.com/security/cve/CVE-2016-9139
Left out here: 51 versions. The JSON record has them.