CVE-2012-4751
Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x...
Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.15, 3.0.x before 3.0.17, and 3.1.x before 3.1.11 allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with whitespace before a javascript: URL in the SRC attribute of an element, as demonstrated by an IFRAME element.
Exploit likelihood
What each source reports
NVD Score used
Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.15, 3.0.x before 3.0.17, and 3.1.x before 3.1.11 allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with whitespace before a javascript: URL in the SRC attribute of an element, as demonstrated by an IFRAME element.
- Record
CVE-2012-4751- CVSS 2.0
- 4.3 Medium
AV:N/AC:M/Au:N/C:N/I:P/A:N - Weakness
- CWE-79
- Updated
- 2026-11-02
CVE List No score
Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.15, 3.0.x before 3.0.17, and 3.1.x before 3.1.11 allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with whitespace before a javascript: URL in the SRC attribute of an element, as demonstrated by an IFRAME element.
- Record
CVE-2012-4751- Updated
- 2026-11-02
EUVDEUVD-2012-4676 No score
Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.15, 3.0.x before 3.0.17, and 3.1.x before 3.1.11 allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with whitespace before a javascript: URL in the SRC attribute of an element, as demonstrated by an IFRAME element.
- Record
EUVD-2012-4676- Updated
- 2026-11-03
GitHub AdvisoriesGHSA-4836-xwrp-jpv6 No score
Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x...
Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.15, 3.0.x before 3.0.17, and 3.1.x before 3.1.11 allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with whitespace before a javascript: URL in the SRC attribute of an element, as demonstrated by an IFRAME element.
- Record
GHSA-4836-xwrp-jpv6- Weakness
- CWE-79
- Updated
- 2026-11-02
OSV No score
Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.15, 3.0.x before 3.0.17, and 3.1.x before 3.1.11 allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with whitespace before a javascript: URL in the SRC attribute of an element, as demonstrated by an IFRAME element.
- Record
CVE-2012-4751- Updated
- 2026-11-02
OSVDEBIAN-CVE-2012-4751 No score
Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.15, 3.0.x before 3.0.17, and 3.1.x before 3.1.11 allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with whitespace before a javascript: URL in the SRC attribute of an element, as demonstrated by an IFRAME element.
- Record
DEBIAN-CVE-2012-4751- Updated
- 2026-11-02
OSVopenSUSE-SU-2024:10073-1 No score
otrs-3.3.16-37.1 on GA media
These are all security issues fixed in the otrs-3.3.16-37.1 package on the GA media of openSUSE Tumbleweed.
- Record
openSUSE-SU-2024:10073-1- Updated
- 2026-11-02
Affected products
Affected packages
| Package | Affected | Fixed |
|---|---|---|
otrs2Debian:11 |
before 3.1.7+dfsg1-6, plus listed versions 2.0.4p01-102.0.4p01-112.0.4p01-122.0.4p01-132.0.4p01-14 Show 45 moreShow less2.0.4p01-14.12.0.4p01-152.0.4p01-162.0.4p01-172.0.4p01-182.0.4p01-62.0.4p01-72.0.4p01-82.0.4p01-92.0.99beta1-12.0.99beta1-22.1.1-12.1.3-12.1.4-12.1.4-22.1.5-12.1.5-22.1.5-32.1.6-12.1.7-12.1.7-22.2.0~beta2-12.2.0~beta3-12.2.1-12.2.2-12.2.3-12.2.4-12.2.5-12.2.5-22.2.6-12.2.7-12.2.7-22.2.7-2lenny12.2.7-2lenny22.2.7-2lenny32.2.7-32.3.2-12.3.2-22.3.3-12.3.4-12.3.4-22.3.4-32.3.4-42.3.4-52.3.4-6 |
3.1.7+dfsg1-6 |
otrsopenSUSE:Tumbleweed |
before 3.3.14-37.1 | 3.3.14-37.1 |
Public exploits
Links only. Every CVE stores no exploit code.
| Source | Link | Date |
|---|---|---|
| Exploit-DB | OTRS Open Technology Real Services 3.1.8/3.1.9 - Cross-Site Scripting | 2012-08-31 |
| Exploit-DB | OTRS 3.1 - Persistent Cross-Site Scripting | 2012-10-18 |
History
| Recorded | Changed | Sources |
|---|---|---|
| aliases | EUVD | |
| first indexed | CVE List, Exploit-DB, GitHub Advisories, NVD, OSV |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2012-4751 is a medium vulnerability (CVSS 4.3) in Otrs, published October 22, 2012. Public exploit code exists. EPSS puts the chance of exploitation in the next 30 days at 5.79%, the 93rd percentile. Fixed in otrs2 3.1.7+dfsg1-6.
References
lists.opensuse.org/opensuse-updates/2013-01/msg00036.html
securityfocus.com/bid/56093
znuny.com/assets/proof_of_concept_cve_2012-4751-znuny.py
otrs.com/en/open-source/community-news/security-advisories/security-advisory-2012-03
kb.cert.org/vuls/id/603276
Show 18 moreShow less
packetstormsecurity.org/files/117504/OTRS-3.1-Cross-Site-Scripting.html
nvd.nist.gov/vuln/detail/CVE-2012-4751
github.com/advisories/GHSA-4836-xwrp-jpv6
security-tracker.debian.org/tracker/CVE-2012-4751
suse.com/security/cve/CVE-2012-2582
Left out here: 53 versions. The JSON record has them.