CVE-2016-9139

Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) 3.3.x before 3.3.16...

6.1 MediumFix available

Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) 3.3.x before 3.3.16, 4.0.x before 4.0.19, and 5.0.x before 5.0.14 allows remote attackers to inject arbitrary web script or HTML via a crafted attachment.

Attack profile

How easy it is to exploit

Attack vector: Network
Complexity: Low
Privileges needed: None
User interaction: Required

What an attacker can affect

Confidentiality: Low
Integrity: Low
Availability: None

Exploit likelihood

0.82%Down 0.2 points since Feb 4, 2022

What each source reports

NVD Score used 6.1

Record: CVE-2016-9139
CVSS 3.0: 6.1 MediumCVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N
CVSS 2.0: 4.3 MediumAV:N/AC:M/Au:N/C:N/I:P/A:N
Weakness: CWE-79
Updated: 2026-11-02

CVE List No score

Record: CVE-2016-9139
Updated: 2026-11-02

EUVDEUVD-2016-9956 No score

Record: EUVD-2016-9956
Updated: 2026-11-03

GitHub AdvisoriesGHSA-fgw5-v59j-x5cw 6.1

Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) 3.3.x before 3.3.16...

Record: GHSA-fgw5-v59j-x5cw
CVSS 3.0: 6.1 MediumCVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N
Weakness: CWE-79
Updated: 2026-11-02

OSV 6.1

Record: CVE-2016-9139
CVSS 3.0: 6.1 MediumCVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N
Updated: 2026-11-02

OSVDEBIAN-CVE-2016-9139 6.1

Record: DEBIAN-CVE-2016-9139
CVSS 3.0: 6.1 MediumCVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N
Updated: 2026-11-02

OSVUBUNTU-CVE-2016-9139 6.1

Record: UBUNTU-CVE-2016-9139
CVSS 3.0: 6.1 MediumCVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N
Updated: 2026-11-02

OSVopenSUSE-SU-2024:10073-1 No score

otrs-3.3.16-37.1 on GA media

These are all security issues fixed in the otrs-3.3.16-37.1 package on the GA media of openSUSE Tumbleweed.

Record: openSUSE-SU-2024:10073-1
Updated: 2026-11-02

Affected products

otrs

Affected packages

Affected packages
Package	Affected	Fixed
`otrs2` Debian:11	before 5.0.14-1, plus listed versions 2.0.4p01-102.0.4p01-112.0.4p01-122.0.4p01-132.0.4p01-14 Show 45 moreShow less 2.0.4p01-14.12.0.4p01-152.0.4p01-162.0.4p01-172.0.4p01-182.0.4p01-62.0.4p01-72.0.4p01-82.0.4p01-92.0.99beta1-12.0.99beta1-22.1.1-12.1.3-12.1.4-12.1.4-22.1.5-12.1.5-22.1.5-32.1.6-12.1.7-12.1.7-22.2.0~beta2-12.2.0~beta3-12.2.1-12.2.2-12.2.3-12.2.4-12.2.5-12.2.5-22.2.6-12.2.7-12.2.7-22.2.7-2lenny12.2.7-2lenny22.2.7-2lenny32.2.7-32.3.2-12.3.2-22.3.3-12.3.4-12.3.4-22.3.4-32.3.4-42.3.4-52.3.4-6	5.0.14-1
`otrs2` Debian:7	before 3.1.7+dfsg1-8+deb7u6, plus listed versions 3.1.7+dfsg1-83.1.7+dfsg1-8+deb7u13.1.7+dfsg1-8+deb7u23.1.7+dfsg1-8+deb7u33.1.7+dfsg1-8+deb7u43.1.7+dfsg1-8+deb7u5	3.1.7+dfsg1-8+deb7u6
`otrs2` Ubuntu:16.04:LTS	All versions, plus listed versions 4.0.10-15.0.1-15.0.1-25.0.2-15.0.3-15.0.5-15.0.6-15.0.7-1	None known
`otrs` openSUSE:Tumbleweed	before 3.3.14-37.1	3.3.14-37.1

History

History
Recorded	Changed	Sources
Nov 3, 2026	aliases	EUVD
Nov 2, 2026	first indexed	CVE List, GitHub Advisories, NVD, OSV

Dates are when Every CVE recorded each change. Upstream dates may differ.

In short

CVE-2016-9139 is a medium vulnerability (CVSS 6.1) in Otrs, published January 16, 2017. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 0.82%, the 57th percentile. Fixed in otrs2 5.0.14-1.

References

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This page doesn't list everything

Left out here: 133 versions. The JSON record has them.