CVE-2017-9324
In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5...
In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.
Attack profile
How easy it is to exploit
- Attack vector
- Network
- Complexity
- Low
- Privileges needed
- Low
- User interaction
- None
What an attacker can affect
- Confidentiality
- High
- Integrity
- High
- Availability
- High
Exploit likelihood
What each source reports
NVD Score used
In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.
- Record
CVE-2017-9324- CVSS 3.0
- 8.8 High
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H - CVSS 2.0
- 6.5 Medium
AV:N/AC:L/Au:S/C:P/I:P/A:P - Weakness
- CWE-269
- Updated
- 2026-11-02
CVE List No score
In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.
- Record
CVE-2017-9324- Updated
- 2026-11-02
EUVDEUVD-2017-18259 No score
In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.
- Record
EUVD-2017-18259- Updated
- 2026-11-03
GitHub AdvisoriesGHSA-6qr2-3mhf-p75w
In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5...
In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.
- Record
GHSA-6qr2-3mhf-p75w- CVSS 3.0
- 8.8 High
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H - Weakness
- CWE-269
- Updated
- 2026-11-02
OSV
In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.
- Record
CVE-2017-9324- CVSS 3.0
- 8.8 High
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H - Updated
- 2026-11-02
OSVDEBIAN-CVE-2017-9324
In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.
- Record
DEBIAN-CVE-2017-9324- CVSS 3.0
- 8.8 High
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H - Updated
- 2026-11-02
OSVUBUNTU-CVE-2017-9324
In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.
- Record
UBUNTU-CVE-2017-9324- CVSS 3.0
- 8.8 High
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H - Updated
- 2026-11-02
Affected products
Affected packages
| Package | Affected | Fixed |
|---|---|---|
otrs2Debian:11 |
before 5.0.20-1, plus listed versions 2.0.4p01-102.0.4p01-112.0.4p01-122.0.4p01-132.0.4p01-14 Show 45 moreShow less2.0.4p01-14.12.0.4p01-152.0.4p01-162.0.4p01-172.0.4p01-182.0.4p01-62.0.4p01-72.0.4p01-82.0.4p01-92.0.99beta1-12.0.99beta1-22.1.1-12.1.3-12.1.4-12.1.4-22.1.5-12.1.5-22.1.5-32.1.6-12.1.7-12.1.7-22.2.0~beta2-12.2.0~beta3-12.2.1-12.2.2-12.2.3-12.2.4-12.2.5-12.2.5-22.2.6-12.2.7-12.2.7-22.2.7-2lenny12.2.7-2lenny22.2.7-2lenny32.2.7-32.3.2-12.3.2-22.3.3-12.3.4-12.3.4-22.3.4-32.3.4-42.3.4-52.3.4-6 |
5.0.20-1 |
otrs2Debian:8 |
before 3.3.9-3+deb8u1, plus listed versions 3.3.9-3 |
3.3.9-3+deb8u1 |
otrs2Ubuntu:16.04:LTS |
All versions, plus listed versions 4.0.10-15.0.1-15.0.1-25.0.2-15.0.3-15.0.5-15.0.6-15.0.7-1 |
None known |
History
| Recorded | Changed | Sources |
|---|---|---|
| aliases | EUVD | |
| first indexed | CVE List, GitHub Advisories, NVD, OSV |
Dates are when Every CVE recorded each change. Upstream dates may differ.
In short
CVE-2017-9324 is a high vulnerability (CVSS 8.8) in Otrs, published June 9, 2017. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 2.35%, the 83rd percentile. Fixed in otrs2 5.0.20-1.
References
otrs.com/security-advisory-2017-03-security-update-otrs-versions
debian.org/security/2017/dsa-3876
packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html
nvd.nist.gov/vuln/detail/CVE-2017-9324
github.com/advisories/GHSA-6qr2-3mhf-p75w
security-tracker.debian.org/tracker/CVE-2017-9324
ubuntu.com/security/CVE-2017-9324
cve.org/CVERecord?id=CVE-2017-9324
Left out here: 140 versions. The JSON record has them.