CVE-2024-23791

Unnecessary data is written to log if issues during indexing occurs

4.9 Medium

Insertion of debug information into log file during building the elastic search index allows reading of sensitive information from articles.This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.

Attack profile

How easy it is to exploit

Attack vector: Network
Complexity: Low
Privileges needed: High
User interaction: None

What an attacker can affect

Confidentiality: High
Integrity: None
Availability: None

Exploit likelihood

0.52%Up 0.5 points since Jan 31, 2024

What each source reports

CVE List Score used 4.9

Unnecessary data is written to log if issues during indexing occurs

Record: CVE-2024-23791
CVSS 3.1: 4.9 MediumCVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:N
Weakness: CWE-532
Updated: 2026-11-02

EUVDEUVD-2024-21244 4.9

Record: EUVD-2024-21244
CVSS 3.1: 4.9 MediumCVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:N
Updated: 2026-11-02

GitHub AdvisoriesGHSA-q87w-hjgf-6vfw 4.9

Insertion of debug information into log file during building the elastic search index allows...

Record: GHSA-q87w-hjgf-6vfw
CVSS 3.1: 4.9 MediumCVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:N
Weakness: CWE-532
Updated: 2026-11-02

NVD 4.9

Record: CVE-2024-23791
CVSS 3.1: 4.9 MediumCVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:N
CVSS 3.1: 7.5 HighCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
Weakness: CWE-532
Updated: 2026-11-02

OSVUBUNTU-CVE-2024-23791 4.9

Record: UBUNTU-CVE-2024-23791
CVSS 3.1: 4.9 MediumCVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:N
CVSS 3.1: 7.5 HighCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
Updated: 2026-11-02

Affected products

Affected packages

Affected packages
Package	Affected	Fixed
`otrs2` Ubuntu:16.04:LTS	All versions, plus listed versions 4.0.10-15.0.1-15.0.1-25.0.2-15.0.3-15.0.5-15.0.6-15.0.7-1	None known
`otrs2` Ubuntu:18.04:LTS	All versions, plus listed versions 5.0.23-15.0.24-16.0.1-16.0.2-16.0.3-16.0.4-16.0.5-1	None known
`otrs2` Ubuntu:20.04:LTS	All versions, plus listed versions 6.0.20-16.0.23-26.0.24-16.0.25-16.0.25-26.0.25-36.0.26-1	None known
`otrs2` Ubuntu:22.04:LTS	All versions, plus listed versions 6.0.32-66.1.2-16.2.1-16.2.2-2	None known
`znuny` Ubuntu:24.04:LTS	All versions, plus listed versions 6.5.3-16.5.4-16.5.5-16.5.6-1	None known
`znuny` Ubuntu:25.10	All versions, plus listed versions 6.5.14-16.5.15-2	None known
`znuny` Ubuntu:26.10	All versions, plus listed versions 6.5.18-16.5.20-16.5.21-16.5.22-16.5.23-1	None known
`znuny` Ubuntu:26.04:LTS	All versions, plus listed versions 6.5.15-26.5.18-1	None known

History

History
Recorded	Changed	Sources
Nov 2, 2026	first indexed	CVE List, EUVD, GitHub Advisories, NVD, OSV

Dates are when Every CVE recorded each change. Upstream dates may differ.

In short

CVE-2024-23791 is a medium vulnerability (CVSS 4.9) in Otrs, published January 29, 2024. No source lists public exploit code. EPSS puts the chance of exploitation in the next 30 days at 0.52%, the 44th percentile. No source names a fixed version.